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    AUCCE1 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 1

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    AUCCE1 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 1

    Enroll Now
    AUCCE1 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 1
    Duration
    5 Days
    Delivery
    (Online and onsite)
    Price
    Price Upon Request
    The AUCCE1 v2.0 - Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 days instructor-led training program for Cisco Channel Partners and Customers. This training event provides students with the opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment. This training event fulfills all requirements, resources, and tools required to perform routine adds, moves, and changes in the inbound/outbound UCCE environment.

    Upon completing AUCCE1 course, the learner will be able to meet these overall objectives:

    • Identify the basic components and operations of the Unified CCE solution.
    • Configure and script a basic UCCE CVP deployment.
    • Perform the ICM configuration tasks required to support basic agent functionality.
    • Build and test a basic ICM script utilizing micro-apps.
    • Configure and script UCCE to support reporting requirements, precision queuing, and RONA.
    • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
    • Generate basic reports using Cisco Unified IC.
    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: UCCE Configuration and Scripting
    • Module 3: Unified CCE Inbound Agent Considerations
    • Module 4: Unified CCE IVR / VRU Functionality
    • Module 5: Additional UCCE Considerations
    • Module 6: VXML Implementation
    • Module 7: Cisco Unified Intelligence Center Reporting
    • Channel Partner / Reseller
    • Customer
    • Employee

    Overview

    The AUCCE1 v2.0 - Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 days instructor-led training program for Cisco Channel Partners and Customers. This training event provides students with the opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment. This training event fulfills all requirements, resources, and tools required to perform routine adds, moves, and changes in the inbound/outbound UCCE environment.

    Upon completing AUCCE1 course, the learner will be able to meet these overall objectives:

    • Identify the basic components and operations of the Unified CCE solution.
    • Configure and script a basic UCCE CVP deployment.
    • Perform the ICM configuration tasks required to support basic agent functionality.
    • Build and test a basic ICM script utilizing micro-apps.
    • Configure and script UCCE to support reporting requirements, precision queuing, and RONA.
    • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
    • Generate basic reports using Cisco Unified IC.

    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: UCCE Configuration and Scripting
    • Module 3: Unified CCE Inbound Agent Considerations
    • Module 4: Unified CCE IVR / VRU Functionality
    • Module 5: Additional UCCE Considerations
    • Module 6: VXML Implementation
    • Module 7: Cisco Unified Intelligence Center Reporting

    • Channel Partner / Reseller
    • Customer
    • Employee

      Upcoming Dates
    • ` Feb 6 - Feb 10, 2023
    • ` Mar 6 - Mar 10, 2023
    • ` Apr 3 - Apr 7, 2023
    • ` May 1 - May 5, 2023
    • ` May 29 - Jun 2, 2023
    • ` Jun 26 - Jun 30, 2023
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