• Cisco Training Courses

    Insoft has been serving IT community with official Cisco training offering since 2010. Find all the relevant information on Cisco training on this page.

    View More

    Cisco Certifications

    Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

    View More

    Cisco Learning Credits

    Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.

    Have CLCs and want to redeem them?

    Cisco Continuing Education

    The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

    View More

    Cisco Digital Learning

    Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

    Browse CDLL Catalogue

    Cisco Business Enablement

    The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

    View More

    Fortinet Technical Certifications

    The Fortinet Network Security Expert (NSE) program is an eight-level training and certification program to teach engineers of their network security for Fortinet FW skills and experience.

    View More

    Fortinet Technical Courses

    Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.

    View More

    Official ATC Status

    Check our ATC Status across selected countries in Europe.

    View More

    Fortinet Services Packages

    Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.

    Browse Packages

    Prepforce Bootcamp

    The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

    View More

    Microsoft Training

    Insoft Services provides Microsoft training in EMEAR. We offer Microsoft technical training and certification courses that are led by world-class instructors.

    View More

    Technical Training

    The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

    View More

    ATP Accreditation

    As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.

    View More

     

    In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

    View More

     

    Our Mission: Provide an expert set of modern & leading edge Network Automation skills to the market through professional services.

    View More

     

    In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

    View More

     

    In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

    View More

     

    In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

    View More

     

    In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

    View More

     

    We help organisations to deploy Software-Defined Networking (SDN) solutions, such as Cisco DNA. Besides, our team has extensive experience in integrating Cisco DNA Center with third-party systems.

    View More

     

    In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

    View More

    About Us

    Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

    View More

    AUCCE2 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 2

    X

    Contact Us

    We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

    Subscribe

    I'd like to receive emails with the latest updates and promotions from Insoft.

    Data Protection & Privacy

    I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.


    AUCCE2 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 2

    Enroll Now
    AUCCE2 v2.0 – Administering Cisco Unified Contact Center Enterprise Part 2
    Duration
    5 Days
    Delivery
    (Online and onsite)
    Price
    Price Upon Request
    The AUCCE2 2.0 - Administering Cisco Unified Contact Center Enterprise Part 2 course is a 5-day instructor-led training designed for system engineers and customers. This training provides the learner with an understanding of the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment.

    Upon completing AUCCE2 2.0 – Administering Cisco Unified Contact Center Enterprise Part 2 course, the learner will be able to meet these overall objectives:

    • Demonstrate advanced proficiency with add/move/change of the ACD / PBX (agent/skill) environment of UCCE.
    • Demonstrate advanced proficiency with add/move/change of the IVR (prompt/collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
    • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.
    • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
    • Module 2: CCE Config and Scripting
    • Module 3: CCE (ICM) Advanced Scripting
    • Module 4: Advanced VXML Functionality
    • Module 5: Supporting CCE
    • Channel Partner / Reseller
    • Customer
    • Employee

    Overview

    The AUCCE2 2.0 - Administering Cisco Unified Contact Center Enterprise Part 2 course is a 5-day instructor-led training designed for system engineers and customers. This training provides the learner with an understanding of the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment.

    Upon completing AUCCE2 2.0 – Administering Cisco Unified Contact Center Enterprise Part 2 course, the learner will be able to meet these overall objectives:

    • Demonstrate advanced proficiency with add/move/change of the ACD / PBX (agent/skill) environment of UCCE.
    • Demonstrate advanced proficiency with add/move/change of the IVR (prompt/collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
    • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.

    • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
    • Module 2: CCE Config and Scripting
    • Module 3: CCE (ICM) Advanced Scripting
    • Module 4: Advanced VXML Functionality
    • Module 5: Supporting CCE

    • Channel Partner / Reseller
    • Customer
    • Employee

      Upcoming Dates
    • ` Feb 6 - Feb 10, 2023
    • ` Mar 6 - Mar 10, 2023
    • ` Apr 3 - Apr 7, 2023
    • ` May 1 - May 5, 2023
    • ` May 29 - Jun 2, 2023
    • ` Jun 26 - Jun 30, 2023
    Filter

    Follow Up Courses

    Filter