See how Insoft Services is responding to COVID-19

CXD 104 – Citrix XenDesktop 7 Helpdesk


Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.


I'd like to receive emails with the latest updates and promotions from Insoft.

Data Protection & Privacy

I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.

Upcoming Dates

Oct 26 - Oct 27, 2021
09:00 - 17:00

Nov 22 - Nov 23, 2021
09:00 - 17:00

Dec 22 - Dec 23, 2021
09:00 - 17:00

Jan 26 - Jan 27, 2022
09:00 - 17:00

  Feb 22 - Feb 23, 2022
09:00 - 17:00

CXD 104 – Citrix XenDesktop 7 Helpdesk
2 days  (Instructor Led Online)  |  Virtualization Solution

Course Details

The Citrix XenDesktop 7 Helpdesk (CXD 104) course is a seven-day instructor-led training that provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues.

In this course, students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.


See other courses available


At the end of the Citrix XenDesktop 7 Helpdesk (CXD 104) training course, you will be able to:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.


  • Module 1: The Helpdesk and Citrix Solutions
    1. Understanding Citrix Solutions
    2. Overview of the Helpdesk
    3. XenDesktop 7 Architecture
    4. Reinforcement Exercise
  • Module 2: Citrix Receiver and the End-User Experience
    1. StoreFront
    2. Installing and configuring Receiver
    3. Navigating Receiver
    4. Troubleshooting Tools
    5. Reinforcement Exercise
  • Module 3: CitrixStudio
    1. Signing into Studio
    2. XenDesktop Concepts
    3. Reinforcement Exercise
  • Module 4: Printing with XenDesktop 7
    1. Printing Concepts
    2. Printer Types
    3. Default Printing Behavior
    4. Printing Policies
    5. Provisioning Printers
    6. End-User Self-Provisioning
    7. Printer Drivers
    8. Citrix Print Detective Tool
    9. Troubleshooting Printing Issues
    10. Reinforcement Exercise
  • Module 5: Resolving Issues with Citrix Director
    1. Citrix Director
    2. Accessing Director
    3. Viewing User Details
    4. Interacting with the End-User
    5. Resolving End-User Issues
    6. Administrator Features of Director
    7. Reinforcement Exercise