See how Insoft Services is responding to COVID-19

DUCCE 2.0 – Deploying Cisco Unified Contact Center Enterprise

X

Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

Subscribe

I'd like to receive emails with the latest updates and promotions from Insoft.

Data Protection & Privacy

I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.


Upcoming Courses

Nov 16 - Nov 20, 2020
09:00 - 17:00 (CEST)
Online

Mar 1 - Mar 5, 2021
09:00 - 17:00 (CEST)
Online

May 24 - May 28, 2021
09:00 - 17:00 (CEST)
Online

Sep 20 - Sep 24, 2021
09:00 - 17:00 (CEST)
Online

Nov 22 - Nov 26, 2021
09:00 - 17:00 (CEST)
Online

DUCCE 2.0 – Deploying Cisco Unified Contact Center Enterprise
5 days  (Instructor Led Online)  |  Unified Contact Center

Course Details

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support.

 

This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • These are the ones listed in the Objectives Table I put together:
  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Outline

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE

Target Audience

  • Channel Partner / Reseller
  • Customer
  • Employee