DUCCE v2.0 – Deploying Cisco Unified Contact Center Enterprise

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Upcoming Dates


May 30 - Jun 3, 2022
09:00 - 17:00
Online

Jun 27 - Jul 1, 2022
09:00 - 17:00
Online

Jul 25 - Jul 29, 2022
09:00 - 17:00
Online

Aug 22 - Aug 26, 2022
09:00 - 17:00
Online

Sep 19 - Sep 23, 2022
09:00 - 17:00
Online

Oct 17 - Oct 21, 2022
09:00 - 17:00
Online

Cisco Learning Partner
DUCCE v2.0 – Deploying Cisco Unified Contact Center Enterprise
5 days  (Instructor Led Online)  |  Unified Contact Center

Course Details

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support.

 

This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • These are the ones listed in the Objectives Table I put together:
  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Outline

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE

Target Audience

  • Channel Partner / Reseller
  • Customer
  • Employee