• Configure objects within System Center Operations Manager 2007 R2 to support Service Level Objectives.
• Create Service Level Objectives within System Center Operations Manager 2007 R2.
• Install and configure Service Level Desktop 2.0.
• Configure settings and permissions on the Service Level Desktop.
• Create new Service Level Desktop sites and site collections.

Module 1: What is the Service Level Dashboard

This module explains what the Service Level Dashboard is and how it functions within the System Center Operations Manager 2007 R2 Management Group.

Lessons

• Service Level Dashboard Overview
• System Center Operations Manager 2007 R2
• Windows SharePoint Services 3.0 SP1
• Web Parts
• Service Level Dashboard Audience

After completing this module, students will be able to:

• Understand what the Service Level Dashboard is
• Understand the System Center Operations Manager 2007 R2 requirements
• Understand the Windows SharePoint Services 3.0 SP1 requirements
• Understand what Web Parts are

Module 2: Configuring System Center Operations Manager 2007 R2

This module explains how to Configure System Center Operations Manager 2007 R2 to support the Service Level Desktop.

Lessons

• Management Pack Components
• Service Level Objectives

Lab : Creating a Group

• Create a Group to support a Service Level Objective

Lab : Creating Availability Service Level Objective

• Create a Service Level Objective to monitor SQL Server Uptime

Lab : Creating Service Level Objectives

• Create a Service Level Objective to monitor server availability and performance criteria

After completing this module, students will be able to:

• Explain the tie-in between System Center Operations Manager 2007 R2 and Service Level Dashboard.
• Explain what a Service Level Objective is.

Module 3: Installing Service Level Dashboard

This module explains how to install the Service Level Dashboard.

Lessons

• Prerequisites
• Installing the Service Level Dashboard

Lab : Installing the Service Level Dashboard

• Install the Service Level Dashboard

After completing this module, students will be able to:

• Explain how to install the Service Level Dashboard
• Successfully install the Service Level Dashboard

Module 4: Configuring the Service Level Dashboard

This module explains how to install the Service Level Dashboard.

Lessons

• Configuring the Initial Dashboard Settings
• Granting Permissions
• Creating Additional Service Level Dashboard Sites

Lab : Configuring Initial Dashboard Settings

• Configure the settings to enable the Service Level Dashboard web parts

Lab : Viewing and Changing the Display

• Alter the display using the Parameters section

Lab : Creating a New Site

• Create a new Service Level Dashboard site within the existing Service Level Dashboard

Lab : Creating a New Site Collection

• Install a new Service Level Dashboard

After completing this module, students will be able to:

• Perform initial configuration tasks
• Alter the display of information
• Configure permissions for users
• Create new sites and site collections

This course is intended for IT Professionals responsible for building dashboard representations of Service Level Agreements.

Before attending this course, students must have:

• Understanding of SharePoint Services 3.0.
• Understanding of System Center Operations Manager 2007 R2.
• Understanding of Service Level Agreements.