ITIL Practitioner

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ITIL Practitioner
  • ITIL Practitioner

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    3 days course

    IT Services Management

    Course Schedule

     Aug 28 to Aug 30, 2019
    London

    Oct 16 to Oct 18, 2019
    London

    Course Details

    This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.