See how Insoft Services is responding to COVID-19

ITIL Service Lifecycle: Service Design

X

Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

Subscribe

I'd like to receive emails with the latest updates and promotions from Insoft.

Data Protection & Privacy

I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.


Upcoming Courses

Feb 8 - Feb 10, 2021
09:00 - 17:00 (CEST)
Online

Apr 28 - Apr 30, 2021
09:00 - 17:00 (CEST)
Online

Aug 3 - Aug 5, 2021
09:00 - 17:00 (CEST)
Online

Oct 27 - Oct 29, 2021
09:00 - 17:00 (CEST)
Online

ITIL Service Lifecycle: Service Design
3 days  (Instructor Led Online)  |  IT Services Management

Course Details

This intermediate-level ITIL Service Lifecycle: Service Design training course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

 

Certification:

  • ITIL Expert Qualification
  • Service Design Qualification

 

See other ITIL courses

Outline

  • The relationship between business value and service design
  • The principles of balanced service design (functionality, resources, schedule)
  • How to identify meaningful service requirements
  • The relationship between service, application, infrastructure and data architectures
  • The key roles and organizational capabilities of service design
  • The relationship of design constraints to service utility and warranty
  • The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
  • Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
    • Design Coordination
    • Service Catalog Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
  • Interaction of Service Design processes with other Service Lifecycle processes
  • Technology and implementation considerations for Service Design

Target Audience

  • CIOs
  • CTOs
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Designers
  • Architects
  • Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • IT Professionals involved in the design of IT Services

Prerequisites

Before attending the ITIL Service Design Training, candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.