ITIL Service Lifecycle: Service Operation


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Upcoming Dates

Nov 15 - Nov 17, 2021
09:00 - 17:00

Dec 15 - Dec 17, 2021
09:00 - 17:00

Jan 19 - Jan 21, 2022
09:00 - 17:00

  Feb 15 - Feb 17, 2022
09:00 - 17:00

ITIL Service Lifecycle: Service Operation
3 days  (Instructor Led Online)  |  IT Services Management

Course Details

This intermediate-level ITIL Service Lifecycle: Service Operation course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.



  • ITIL Intermediate Qualification: Service Operation certificate


See other ITIL courses


Review of Service Operation processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:

  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Event Management
  • Access Management

Review of core Service Operation activities, including:

  • Monitoring and Control
  • Mainframe Management
  • Server Management and Support
  • Network Management
  • Database Management
  • Desktop Support
  • Internet/Web Management
  • Facilities and Datacenter Management

Interaction of Service Operation processes with other Service Lifecycle processes

Mapping of Service Operation functions to roles, responsibilities and activities

Technology and implementation considerations for Service Operations

Target Audience

  • CIOs
  • CTOs
  • Managers,
  • Supervisory Staff
  • Team Leaders
  • Designers
  • Architects
  • Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • IT professionals involved in day-to-day IT Operations


Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course.

Your certificate must be presented as documentary evidence to gain admission to this course.