ITIL Service Transition

ITIL Service Transition
  • ITIL Service Transition

    3 Days Course
    IT Services Management
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    Course Details

    Overview

    This Intermediate level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

     

    Certification:
    ITIL Expert Qualification: Service Transition Certificate

    Outline

    • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
      • Transition Planning and Support
      • Knowledge Management
      • Service Asset and Configuration Management
      • Change Management
      • Release and Deployment Management
      • Service Validation and Testing
      • Change Evaluation
    • Interaction of Service Transition processes with other Service Lifecycle processes
    • Managing communication and commitment
    • Managing organizational and stakeholder change
    • Technology and implementation considerations for Service Transition

    Target Audience

    CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

    Pre-Requisites

    Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

    Course Schedule

      Oct 17 - Oct 19, 2018
    London
      Dec 19 - Dec 21, 2018
    London
      Feb 19 - Feb 21, 2019
    London
      Apr 17 - Apr 19, 2019
    London
      Jun 26 - Jun 28, 2019
    London