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ITIL Service Transition

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Upcoming Dates

Oct 12 - Oct 14, 2021
09:00 - 17:00
Online

Nov 17 - Nov 19, 2021
09:00 - 17:00
Online

Dec 13 - Dec 15, 2021
09:00 - 17:00
Online

Jan 12 - Jan 14, 2022
09:00 - 17:00
Online

  Feb 16 - Feb 18, 2022
09:00 - 17:00
Online

ITIL Service Transition
3 days  (Instructor Led Online)  |  IT Services Management

Course Details

The ITIL Service Transition is an intermediate-level course that is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme. This course helps prepare for the ITIL Expert Qualification (Service Transition Certificate) certification exam.

 

See other ITIL courses

Outline

  • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
    • Transition Planning and Support
    • Knowledge Management
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
  • Interaction of Service Transition processes with other Service Lifecycle processes
  • Managing communication and commitment
  • Managing organizational and stakeholder change
  • Technology and implementation considerations for Service Transition

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

Prerequisites

Before attending the ITIL Service Transition, candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.