OnlineCourse Details
With the Microsoft Dynamics 365 Customer Engagement Online Deployment course, you’ll be introduced to Dynamics 365 and learn how to deploy, configure and manage Dynamics 365 Online and its related services and its clients. This course is part of the Microsoft MCSA: Dynamics 365 course On this Microsoft Dynamics 365 course you’ll focus on deploying and administering Microsoft 365 Online.
The Microsoft Dynamics 365 Customer Engagement is a leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management. Combining the industry best practices with Microsoft Dynamics 365 CE, Visionet helps its clients maximize the value of the technology investment.
Objectives
With this course, you will gain an understanding of the following Dynamics 365 topics:
- Office 365 and Dynamics 365
- Dynamics 365 Customer Engagement
- Managing subscriptions and users
- Dynamics 365 instances
- Yammer, SharePoint Online, One Note and One Drive
- Mobile Apps
- Dynamics 365 client for Outlook and App for Outlook
- Options for managing email
- App Designer
Prerequisites
Our course participants come from varied backgrounds and have different attributes. To make sure you have the best possible chances of benefitting from the course, we are available for you to discuss your goals and general expectations to your learning and results. Generally, though, we do recommend you to have a working knowledge of using Dynamics CRM and experience in:
- Office 365 Administration
- Microsoft Office Outlook
- Experience in customizing Dynamics CRM or have previously attended the Customisation course