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Microsoft Dynamics 365 for Field Service

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  • Microsoft Dynamics 365 for Field Service
    3 days  (Instructor Led Online)  |  Microsoft Dynamics 365

    Course Details

    The Microsoft Dynamics 365 for Field Service course helps you prepare for the MB2-877 exam: Microsoft Dynamics 365 for Field Service. In this course, you will be introduced to Dynamics 365 Field Service concepts and learn how to set up, configure and manage Dynamics 365 Field Service. You will also get hands-on experience in setting up and configuring Field Service through the lab exercises. On this Microsoft Dynamics 365 course, you’ll focus on deploying and administering Microsoft Dynamics 365 Field Service.
    The correspondent exam has been retired. See other Microsoft courses

    Objectives

    • Introduction to Dynamics 365 Field Service
    • Setup and Configure Microsoft Dynamics 365 Field Service
    • Work Orders
    • Scheduling and Dispatch
    • Mobility
    • Inventory and Purchasing
    • Agreements
    • Connected Field Service
    • Tools and third-party services
    • Describing Field Service and how organisations use end to end Field Service
    • Settings for Field Service
    • Plan for a Field Service implementation
    • Installation of the Field Service solution and the mobile app
    • Work Order life cycle
    • Schedule Assistant and Resource Scheduling Optimization
    • Field Service Mobile App
    • Integrate tools such as Microsoft Flow, Twilio and Glympse

    Prerequisites

    Working knowledge of using Dynamics 365 Customer Engagement Customer Service and has attended the Customer Service course,