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Duration 
Delivery 
PriceThis is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Module 1: Introducing Windows 11
This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10.
The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.
Lessons
Lab 1: Using Windows 11 Troubleshooting Tools
After completing this module, students will be able to:
Module 2: Administering Windows 11 Remotely
This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons
Lab 1: Administering Windows 11 remotely
After completing this module, students will be able to:
Module 3: Troubleshooting startup and performing system recovery
This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
Lab 1: Troubleshooting startup and performing system recovery
After completing this module, students will be able to:
Module 4: Troubleshooting devices and device drivers
This module explores how to troubleshoot issues related to hardware devices and device drivers.
Lessons
Lab 1: Troubleshooting devices and device drivers
After completing this module, students will be able to:
Module 5: Configuring and troubleshooting network connectivity
This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons
Lab 1: Configuring and troubleshooting network connectivity
After completing this module, students will be able to:
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab 1: Troubleshooting Group Policy
After completing this module, students will be able to:
Module 7: Configuring and Troubleshooting Security Settings
This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.
Lessons
Lab 1: Configuring and Troubleshooting Security Settings
After completing this module, students will be able to:
Module 8: Configuring and Troubleshooting User State
This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.
Lessons
Lab 1: Configuring and Troubleshooting User State
After completing this module, students will be able to:
Module 9: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.
Lessons
Lab 1: Configuring and Troubleshooting Resource Access
After completing this module, students will be able to:
Module 10: Troubleshooting applications
This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.
Lessons
Lab 1: Troubleshooting applications
After completing this module, students will be able to:
Module 11: Maintaining Windows 11
This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.
Lessons
Lab 1: Maintaining Windows 11
After completing this module, students will be able to:
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
– Windows 11
– Devices
– Cloud services
– Apps
– Networking
– Hardware
The key responsibilities include resolving technical issues relating to:
– Windows 11 installation, upgrade, and migration
– Activation
– Performance
– User state
– Device synchronization
Other key responsibilities include:
– Configuring and troubleshooting local and remote network access
– Configuring and troubleshooting access to apps
– Troubleshooting access to data and printers
– Troubleshooting authentication, Endpoint security and policy
– OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Module 1: Introducing Windows 11
This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10.
The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.
Lessons
Lab 1: Using Windows 11 Troubleshooting Tools
After completing this module, students will be able to:
Module 2: Administering Windows 11 Remotely
This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons
Lab 1: Administering Windows 11 remotely
After completing this module, students will be able to:
Module 3: Troubleshooting startup and performing system recovery
This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
Lab 1: Troubleshooting startup and performing system recovery
After completing this module, students will be able to:
Module 4: Troubleshooting devices and device drivers
This module explores how to troubleshoot issues related to hardware devices and device drivers.
Lessons
Lab 1: Troubleshooting devices and device drivers
After completing this module, students will be able to:
Module 5: Configuring and troubleshooting network connectivity
This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons
Lab 1: Configuring and troubleshooting network connectivity
After completing this module, students will be able to:
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab 1: Troubleshooting Group Policy
After completing this module, students will be able to:
Module 7: Configuring and Troubleshooting Security Settings
This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.
Lessons
Lab 1: Configuring and Troubleshooting Security Settings
After completing this module, students will be able to:
Module 8: Configuring and Troubleshooting User State
This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.
Lessons
Lab 1: Configuring and Troubleshooting User State
After completing this module, students will be able to:
Module 9: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.
Lessons
Lab 1: Configuring and Troubleshooting Resource Access
After completing this module, students will be able to:
Module 10: Troubleshooting applications
This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.
Lessons
Lab 1: Troubleshooting applications
After completing this module, students will be able to:
Module 11: Maintaining Windows 11
This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.
Lessons
Lab 1: Maintaining Windows 11
After completing this module, students will be able to:
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
– Windows 11
– Devices
– Cloud services
– Apps
– Networking
– Hardware
The key responsibilities include resolving technical issues relating to:
– Windows 11 installation, upgrade, and migration
– Activation
– Performance
– User state
– Device synchronization
Other key responsibilities include:
– Configuring and troubleshooting local and remote network access
– Configuring and troubleshooting access to apps
– Troubleshooting access to data and printers
– Troubleshooting authentication, Endpoint security and policy
– OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
4 Days 4 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 3 Days 1 Days 2 Days 5 Days 4 Days 4 Days 4 Days 5 Days 5 Days 5 Days 5 Days 5 Days 2 Days 5 Days 5 Days 3 Days 2 Days 5 Days 5 Days 5 Days 5 Days 3 Days 3 Days 1 Days 1 Days 3 Days 2 Days 2 Days 2 Days 2 Days 2 Days 5 Days 4 Days 2 Days 1 Days 2 Days 3 Days 4 Days 1 Days 2 Days 3 Days 1 Days 3 Days 4 Days 3 Days 4 Days 2 Days 5 Days 4 Days 3 Days 2 Days 1 Days 1 Days 3 Days 2 Days 1 Days 5 Days 5 Days 1 Days 3 Days 1 Days 1 Days 2 Days 1 Days 3 Days 2 Days 2 Days 2 Days 2 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 3 Days 2 Days 2 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 1 Days 2 Days 1 Days 3 Days 3 Days 2 Days 2 Days 5 Days 3 Days 3 Days 4 Days 2 Days 5 Days 5 Days 5 Days 1 Days 3 Days 2 Days 1 Days 4 Days 4 Days 3 Days 4 Days 4 Days 1 Days 5 Days 2 Days 1 Days 1 Days 1 Days 5 Days 5 Days 5 Days 5 Days 5 Days 5 Days 3 Days 1 Days 1 Days 2 Days 5 Days 5 Days 
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