Insoft has been serving IT community with official Cisco training offering since 2010. Find all the relevant information on Cisco training on this page.
View More
Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.
View More
Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.
Have CLCs and want to redeem them?
The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.
View More
The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.
View More
The Fortinet Network Security Expert (NSE) program is an eight-level training and certification program to teach engineers of their network security for Fortinet FW skills and experience.
View More
Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.
View More
Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.
Browse Packages
The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.
View More
Insoft Services provides Microsoft training in EMEAR. We provide Microsoft technical training and certification courses that are led by world-class instructors.
View More
The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.
View More
As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.
View More
Through our global presence and partner ecosystem, we provide strategic IT consulting services to align IT services with customers' business goals.
View More
We are pleased to launch pre-scoped Enterprise Networking Consulting Packages, our ready-made solutions, tailored to ensure efficiency and cost containment.
View More
We specialize in the deployment of vendor-specific automation tools as well as open-source and vendor-independent solutions, that can be tuned in accordance with the business needs of a specific organization.
View More
In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.
View More
We provide comprehensive IoT consultancy, deployment and support solutions for businesses that want to launch or improve their use of connected technologies.
View More
In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.
View More
In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.
View More
In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.
View More
In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.
View More
We provide the highest level of expertise on Cisco consultancy services, that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.
View More
We provide the highest level of expertise on Fortinet consultancy services that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.
Our team can help enterprises, get the most value from Extreme products and services following our predefined value-added packages or custom ones that fits business needs.
View More
Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.
View More
We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.
Duration 
Delivery 
PriceThis is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
– Important Windows 11 features
– How these features are used in an Active Directory
– How to troubleshoot these features
Module 1: Introducing Windows 11
This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10.
The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.
Lessons
Lab 1: Using Windows 11 Troubleshooting Tools
After completing this module, students will be able to:
Module 2: Administering Windows 11 Remotely
This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons
Lab 1: Administering Windows 11 remotely
After completing this module, students will be able to:
Module 3: Troubleshooting startup and performing system recovery
This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
Lab 1: Troubleshooting startup and performing system recovery
After completing this module, students will be able to:
Module 4: Troubleshooting devices and device drivers
This module explores how to troubleshoot issues related to hardware devices and device drivers.
Lessons
Lab 1: Troubleshooting devices and device drivers
After completing this module, students will be able to:
Module 5: Configuring and troubleshooting network connectivity
This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons
Lab 1: Configuring and troubleshooting network connectivity
After completing this module, students will be able to:
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab 1: Troubleshooting Group Policy
After completing this module, students will be able to:
Module 7: Configuring and Troubleshooting Security Settings
This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.
Lessons
Lab 1: Configuring and Troubleshooting Security Settings
After completing this module, students will be able to:
Module 8: Configuring and Troubleshooting User State
This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.
Lessons
Lab 1: Configuring and Troubleshooting User State
After completing this module, students will be able to:
Module 9: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.
Lessons
Lab 1: Configuring and Troubleshooting Resource Access
After completing this module, students will be able to:
Module 10: Troubleshooting applications
This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.
Lessons
Lab 1: Troubleshooting applications
After completing this module, students will be able to:
Module 11: Maintaining Windows 11
This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.
Lessons
Lab 1: Maintaining Windows 11
After completing this module, students will be able to:
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
– Windows 11
– Devices
– Cloud services
– Apps
– Networking
– Hardware
The key responsibilities include resolving technical issues relating to:
– Windows 11 installation, upgrade, and migration
– Activation
– Performance
– User state
– Device synchronization
Other key responsibilities include:
– Configuring and troubleshooting local and remote network access
– Configuring and troubleshooting access to apps
– Troubleshooting access to data and printers
– Troubleshooting authentication, Endpoint security and policy
– OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Module 1: Introducing Windows 11
This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10.
The modules also describes the process of developing and applying a Windows 11 troubleshooting methodology.
Lessons
Lab 1: Using Windows 11 Troubleshooting Tools
After completing this module, students will be able to:
Module 2: Administering Windows 11 Remotely
This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons
Lab 1: Administering Windows 11 remotely
After completing this module, students will be able to:
Module 3: Troubleshooting startup and performing system recovery
This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
Lab 1: Troubleshooting startup and performing system recovery
After completing this module, students will be able to:
Module 4: Troubleshooting devices and device drivers
This module explores how to troubleshoot issues related to hardware devices and device drivers.
Lessons
Lab 1: Troubleshooting devices and device drivers
After completing this module, students will be able to:
Module 5: Configuring and troubleshooting network connectivity
This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons
Lab 1: Configuring and troubleshooting network connectivity
After completing this module, students will be able to:
Module 6: Troubleshooting Group Policy
This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab 1: Troubleshooting Group Policy
After completing this module, students will be able to:
Module 7: Configuring and Troubleshooting Security Settings
This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.
Lessons
Lab 1: Configuring and Troubleshooting Security Settings
After completing this module, students will be able to:
Module 8: Configuring and Troubleshooting User State
This module provides guidance on configuring and troubleshooting user state synchronization in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.
Lessons
Lab 1: Configuring and Troubleshooting User State
After completing this module, students will be able to:
Module 9: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.
Lessons
Lab 1: Configuring and Troubleshooting Resource Access
After completing this module, students will be able to:
Module 10: Troubleshooting applications
This module explains how to troubleshoot common desktop application operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.
Lessons
Lab 1: Troubleshooting applications
After completing this module, students will be able to:
Module 11: Maintaining Windows 11
This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.
Lessons
Lab 1: Maintaining Windows 11
After completing this module, students will be able to:
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
– Windows 11
– Devices
– Cloud services
– Apps
– Networking
– Hardware
The key responsibilities include resolving technical issues relating to:
– Windows 11 installation, upgrade, and migration
– Activation
– Performance
– User state
– Device synchronization
Other key responsibilities include:
– Configuring and troubleshooting local and remote network access
– Configuring and troubleshooting access to apps
– Troubleshooting access to data and printers
– Troubleshooting authentication, Endpoint security and policy
– OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
Finland
Germany
Denmark
Sweden
Italy
Netherlands
Norway