Topics covered in this course include:

• Configuration Project
• Troubleshooting Methodology
• F5 Support
• BIG-IP Product Architecture
• Troubleshooting – Bottom to Top
• Troubleshooting Tools
• Using System Logs

Chapter 1: Setting Up the BIG-IP System

• Introducing the BIG-IP System
• Initially Setting Up the BIG-IP System
• Backing Up and Restoring BIG-IP Configurations
• Leveraging F5 Support Resources and Tools

Chapter 1B: Configuring the BIG-IP System

Chapter 2: Troubleshooting Methodology

• Troubleshooting Steps
• The Troubleshooting Process
• Example 1
• Example 2

Chapter 3: F5 Support

• Support Overview
• AskF5
• DevCentral
• BIG-IP iHealth
• Support Cases
• Software Version Policy
• System Upgrades: Hotfixes, Releases
• EUD and RMA

Chapter 4: Product Architecture

• Architecture Overview
• AOM
• Switch Fabric
• Host Subsystem

Chapter 5: Troubleshooting – Bottom to Top

• Host Architecture
• Layer 1 / Layer 2 Tools
• Layer 2 / Layer 3 Tools
• Layer 3 Tools
• Linux Tools
• Memory and CPU
• watch
• Additional tmsh commands
• End-User Diagnostics (EUD)

Chapter 6: Troubleshooting Tools

• tcpdump
• Wireshark
• Fiddler
• diff
• Kdiff3
• ssldump
• cURL

Chapter 7: Using System Logs

• System Log Configuration
• Log Files
• Custom Logging Using iRules

Chapter 8: Troubleshooting Lab Projects

• Network Configurations for Projects

This course is meant for BIG-IP administrators, network engineers, applications engineers, etc., who will be responsible for troubleshooting problems associated with their BIG-IP system.

This course assumes that you have successfully completed the Administering BIG-IP course, or equivalent, and have hands-on experience working in a production BIG-IP LTM environment for several months. You should have a solid understanding of the environment in which the BIG-IP is deployed.

• Students should be familiar with the BIG-IP LTM system and, in particular, how to set up and configure a BIG-IP LTM system, including virtual servers, pools, profiles, VLANs and self-IPs.

Students are required to complete one of the following F5 prerequisites before attending this course:

• Administering BIG-IP
• F5 Certified BIG-IP Administrator

In addition, the following web-based courses will be very helpful for any student with limited BIG-IP LTM administration and configuration:

• Getting Started with BIG-IP web-based training
• Getting Started with BIG-IP Local Traffic Manager (LTM) web-based training

Students should understand:

• TMOS administration
• Network concepts and configuration
• Programming concepts