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CTCOLLAB – Troubleshooting Cisco IP Telephony and Video v1.0


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CTCOLLAB – Troubleshooting Cisco IP Telephony and Video v1.0
5 days  (Instructor Led Online)  |  Unified Communications

Course Details

The Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB v1.0) is a 5-day instructor-led training course that prepares you for troubleshooting issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series.


Associated Certification:


This course will be retired on February 23, 2020. Replacement training & exam:

  • CLCEI – Implementing Cisco Collaboration Cloud and Edge Solutions


See other Cisco courses available


Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Identifying Cisco Unified Communications Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

Troubleshooting Cisco Unified Communications Manager Features and Application Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Voice Quality and Media Resources Issues

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues

Target Audience

  • Channel Partner / Reseller
  • Customer
  • Employee


  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
  • Prior attendance of  CIPT1 or CIPTV1 (Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) and  CIPT2 or CIPTV2  is required