Cisco Training Courses

Cisco Training Courses

Insoft has been serving IT industry with authorized Cisco courses training, since 2010. Find all the relevant information on Cisco training on this page.

View More

Cisco Certifications

Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

View More

Cisco Learning Credits

Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.

Have CLCs and want to redeem them?

Cisco Continuing Education

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

View More

Cisco U

Cisco U. is customized to achieve your learning needs as this provides learning paths that includes wide range of topics, including CCNA, Cloud and Network Automation Essentials.

Browse Catalogue

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

View More

Fortinet Technical Certifications

Insoft Services´ training capabilities rely on the excellence of our exclusive Fortinet Certified Trainers (FCT). We are dedicated to providing high-quality training to Fortinet Customers and Partners.

View More

Fortinet Technical Courses

Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.

View More

ATC Status

Check our ATC Status across selected countries in Europe.

View More

Fortinet Services Packages

Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.

Browse Packages

Prepforce Bootcamp

The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

View More

Microsoft Training

Insoft Services provides Microsoft training in EMEAR. We provide Microsoft technical training and certification courses that are led by world-class instructors.

View More

Technical Training

The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

View More

ATP Accreditation

As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.

View More

What we do

Through our global presence and partner ecosystem, we provide strategic IT consulting services to align IT services with customers' business goals.

View More

 

We are pleased to launch pre-scoped Enterprise Networking Consulting Packages, our ready-made solutions, tailored to ensure efficiency and cost containment.

 

View More

 

We specialize in the deployment of vendor-specific automation tools as well as open-source and vendor-independent solutions, that can be tuned in accordance with the business needs of a specific organization.

 

View More

 

We provide comprehensive IoT consultancy, deployment and support solutions for businesses that want to launch or improve their use of connected technologies.

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

View More
Cisco Training Courses

 

We provide the highest level of expertise on Cisco consultancy services, that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

View More

 

We provide the highest level of expertise on Fortinet consultancy services that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

View More

 

Our team can help enterprises, get the most value from Extreme products and services following our predefined value-added packages or custom ones that fits business needs.

 

View More

 

TXOne Networks provides cybersecurity solutions that ensure the reliability and safety of ICS and OT environments through the OT zero trust methodology protecting assets for their entire life cycle.

 

View More

About Us

Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

View More

CCET v1.0 – Troubleshooting Cisco Contact Center Enterprise

Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

Data Protection & Privacy

I consent to receive emails and/or calls from Insoft Services related to the Insoft Services´ products and services.
I acknowledge that my data will be collected and processed as described in the Insoft Services privacy policy.

Close

CCET v1.0 – Troubleshooting Cisco Contact Center Enterprise

Enroll Now
CCET v1.0 – Troubleshooting Cisco Contact Center Enterprise
Duration
2 Days
Delivery
(Online and onsite)
Price
Price Upon Request
  

20 excl. VAT

The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.

 

This class will help you:

  • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
  • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

After taking this course, you should be able to:

  • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
  • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
  • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
  • CCE Flows and Process Review
  • Troubleshooting and Support Methodology
  • PCCE Components
  • PCCE Call Flow Review
  • CCE Diagnostic Tools
  • Diagnostic Framework Suite
  • Run Analysis Manager
  • Run Unified System Command-Line Interface (CLI)
  • Troubleshooting CCE
  • Troubleshooting Certificates
  • Troubleshooting Cisco Finesse
  • Troubleshooting a PCCE Deployment

 

Lab Exercises

  • Configure Access to Discovery Environment
  • Explore CCE Components
  • Explore Diagnostic Framework Suite
  • Analyze Peripheral Gateway (PG) Logs
  • Navigate Certificate Store
  • View Cisco Finesse Logs
  • Account manager
  • Deployment engineer
  • Deployment project manager
  • Sales engineer

To fully benefit from this course, you should have the following knowledge:

  • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
  • Strong understanding of IP networks
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Experience deploying Cisco Packaged Contact Center Enterprise
  • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

 

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Administering Cisco Solutions (CCNA®)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
  • Implementing Cisco Contact Center Enterprise (CCEI)
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.   This class will help you:
  • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
  • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

After taking this course, you should be able to:

  • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
  • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
  • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
  • CCE Flows and Process Review
  • Troubleshooting and Support Methodology
  • PCCE Components
  • PCCE Call Flow Review
  • CCE Diagnostic Tools
  • Diagnostic Framework Suite
  • Run Analysis Manager
  • Run Unified System Command-Line Interface (CLI)
  • Troubleshooting CCE
  • Troubleshooting Certificates
  • Troubleshooting Cisco Finesse
  • Troubleshooting a PCCE Deployment

 

Lab Exercises

  • Configure Access to Discovery Environment
  • Explore CCE Components
  • Explore Diagnostic Framework Suite
  • Analyze Peripheral Gateway (PG) Logs
  • Navigate Certificate Store
  • View Cisco Finesse Logs
  • Account manager
  • Deployment engineer
  • Deployment project manager
  • Sales engineer

To fully benefit from this course, you should have the following knowledge:

  • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
  • Strong understanding of IP networks
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Experience deploying Cisco Packaged Contact Center Enterprise
  • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

 

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Administering Cisco Solutions (CCNA®)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
  • Implementing Cisco Contact Center Enterprise (CCEI)
    Upcoming Dates
  • ` Mar 4 - Mar 5, 2024
  • ` Apr 1 - Apr 2, 2024
  • ` Apr 29 - Apr 30, 2024
  • ` May 27 - May 28, 2024
  • ` Jun 24 - Jun 25, 2024
  • ` Jul 22 - Jul 23, 2024