The Symantec Cloud Secure Web Gateway Diagnostics and Troubleshooting course is intended for IT professionals who will be diagnosing and troubleshooting the Symantec Cloud Secure Web Gateway.

Associated certification:

• Exam 250-584 Symantec Web Protection R1 Technical Specialist

By the completion of this course, you will be able to:

• Describe the architecture, components and process flow of Cloud SWG
• Identify the steps to diagnose, troubleshoot and resolve a broad range of issues with Cloud SWG to include Access Methods, Authentication Means, Web and File Access, as well as Performance Issues

Module 1: Cloud SWG Architecture, Components, Architecture and Integrations

• Understand the Troubleshooting Methodology
• Know the core components
• Comprehend the Architecture and Process flow
• Basic understanding of:
  • Cloud Firewall Service
  • Data Loss Prevention Integration
  • CloudSOC Integration
  • Web Isolation Integration

Module 2: Cloud SWG Corporate Access Methods

• Define problems with Corporate Access Methods
• Diagnose and Solve problems with Corporate Access Methods
• Results with Corporate Access Methods

Module 3: Cloud SWG Remote Access Methods

• Define problems with Remote Access Methods
• Diagnose and Solve problems with Remote Access Methods
• Results with Remote Access Methods

Module 4: Website and File Access Issues

• Define problems with Authentication Means
• Diagnose and Solve problems with Authentication Means
• Results with Authentication Means

Module 5: Provide Safe and Proper Web Usage Based on User Identity

• Define Website and File Access Issues
• Diagnose and Solve Website and File Access Issues
• Results with Website and File Access Issues

Module 6: Cloud SWG Performance Issues

• Component, Architecture and Process Flow of WSS Internet Performance Issues
• Define problems with Cloud SWG Internet Performance Issues
• Diagnose Problems with Cloud SWG Internet Performance Issues
• Solving Problems with Cloud SWG Internet Performance Issues
• Results of Internet Performance Issues with Cloud SWG

Module 7: Key Points of Diagnostics and Troubleshooting

• Examining Cloud SWG Architecture, Components, and Integrations – Key Points
• Corporate Access Methods Module – Key Points
• Remote Access Methods Module – Key Points
• Authentication Means Module – Key Points
• Troubleshooting Website and File Access Issues – Key Points
• Troubleshooting Performance Issues – Key Points

• Working knowledge of cloud based solutions
• Knowledge of internet traffic protocols
• Basic understanding of principles of authentication