The ADM211 - Administration Essentials for Experienced Admins course covers topics such as extending Salesforce with custom objects and apps, generating complex reports and dashboards, and automating complex business processes to help you work more efficiently and get more out of Salesforce.  

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Troubleshoot Record Access and Field Visibility

• Troubleshooting Record Access
• Understanding the Impact of Territory Management on the Sharing Model
• Managing Field Visibility

 

Change Management

• Managing Changes in a Sandbox
• Deploying Changes Using Change Sets

 

Extend Salesforce with Custom Objects and Apps

• Building Custom Objects, Tabs, and Apps
• Creating Relationships Between Objects
• Using Apps from the AppExchange

 

Extend Analytics

• Creating Custom Report Types
• Building Exception Reports with Cross Filters
• Categorizing Report Data with Bucketing
• Extending Summaries in Reports and Dashboards
• Displaying Multiple Views of Data Using Joined Reports
• Analyzing Data Over Time with Analytic Snapshots

 

Improve Data Quality

• Assessing, Cleansing, and Maintaining Data Quality
• Merging Duplicate Records
• Cleaning and Enriching Data with Data.com

 

Automate Complex Business Processes

• Creating Formulas and Workflow Rules to Enforce Business Processes
• Troubleshooting Business Process Execution Issues
• Understanding When Business Process Automation Must Be Extended Using Programmatic Means

 

Streamline Requests with Approval Processes

• Managing Approval Processes
• Troubleshooting Approval Processes

 

Increase Productivity with Visual Workflow

• Understanding Use Cases for Visual Workflow
• Building and Deploying a Flow