Troubleshoot Record Access and Field Visibility
- Troubleshooting Record Access
- Understanding the Impact of Territory Management on the Sharing Model
- Managing Field Visibility
Change Management
- Managing Changes in a Sandbox
- Deploying Changes Using Change Sets
Extend Salesforce with Custom Objects and Apps
- Building Custom Objects, Tabs, and Apps
- Creating Relationships Between Objects
- Using Apps from the AppExchange
Extend Analytics
- Creating Custom Report Types
- Building Exception Reports with Cross Filters
- Categorizing Report Data with Bucketing
- Extending Summaries in Reports and Dashboards
- Displaying Multiple Views of Data Using Joined Reports
- Analyzing Data Over Time with Analytic Snapshots
Improve Data Quality
- Assessing, Cleansing, and Maintaining Data Quality
- Merging Duplicate Records
- Cleaning and Enriching Data with Data.com
Automate Complex Business Processes
- Creating Formulas and Workflow Rules to Enforce Business Processes
- Troubleshooting Business Process Execution Issues
- Understanding When Business Process Automation Must Be Extended Using Programmatic Means
Streamline Requests with Approval Processes
- Managing Approval Processes
- Troubleshooting Approval Processes
Increase Productivity with Visual Workflow
- Understanding Use Cases for Visual Workflow
- Building and Deploying a Flow