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Cisco Training Courses

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Cisco Certifications

Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

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Cisco Learning Credits

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Cisco Continuing Education

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

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Cisco U

Cisco U. is customized to achieve your learning needs as this provides learning paths that includes wide range of topics, including CCNA, Cloud and Network Automation Essentials.

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Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

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Fortinet Technical Certifications

Insoft Services´ training capabilities rely on the excellence of our exclusive Fortinet Certified Trainers (FCT). We are dedicated to providing high-quality training to Fortinet Customers and Partners.

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Fortinet Technical Courses

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Prepforce Bootcamp

The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

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Microsoft Training

Insoft Services provides Microsoft training in EMEAR. We provide Microsoft technical training and certification courses that are led by world-class instructors.

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The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

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Through our global presence and partner ecosystem, we provide strategic IT consulting services to align IT services with customers' business goals.

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We are pleased to launch pre-scoped Enterprise Networking Consulting Packages, our ready-made solutions, tailored to ensure efficiency and cost containment.

 

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We specialize in the deployment of vendor-specific automation tools as well as open-source and vendor-independent solutions, that can be tuned in accordance with the business needs of a specific organization.

 

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We provide comprehensive IoT consultancy, deployment and support solutions for businesses that want to launch or improve their use of connected technologies.

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

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In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

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In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

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In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

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Cisco Training Courses

 

We provide the highest level of expertise on Cisco consultancy services, that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

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We provide the highest level of expertise on Fortinet consultancy services that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

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Our team can help enterprises, get the most value from Extreme products and services following our predefined value-added packages or custom ones that fits business needs.

 

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TXOne Networks provides cybersecurity solutions that ensure the reliability and safety of ICS and OT environments through the OT zero trust methodology protecting assets for their entire life cycle.

 

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Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

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CCEF 1.0 – Understanding Cisco Contact Center Enterprise Foundations

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CCEF 1.0 – Understanding Cisco Contact Center Enterprise Foundations

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CCEF 1.0 – Understanding Cisco Contact Center Enterprise Foundations
Duration
1 Day
Delivery
(Online and onsite)
Price
Price Upon Request
  

10 excl. VAT

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

 

This class will help you:

  • Learn how to manage timely, disparate data using CCER as a reporting solution
  • Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
  • Understand the foundational components of Contact Center Enterprise solutions

After taking this course, you should be able to:

  • Provide a high-level overview of the Cisco Contact Center portfolio
  • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
  • Describe how calls flow through PCCE using appropriate terms and naming conventions
  • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
  • Identify advanced features available within the PCCE solution
  • Introduction to CCE
  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals
  • Functionality of PCCE Components
  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • Terms and Naming Conventions Used in CCE
  • CCE Access Environment
  • CCE Routing Configuration
  • Access Tools Available in CCE
  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager
  • Discovering CCE Features Beyond Default
  • Agent Management
  • Agent Efficiency

 

Lab outline

  • This class does not have any labs.
  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

 

Recommended Cisco offerings that may help you meet these prerequisites:

  • CCNA®
  • Understanding Cisco Foundation Collaborations (CLFNDU)
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.   This class will help you:
  • Learn how to manage timely, disparate data using CCER as a reporting solution
  • Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
  • Understand the foundational components of Contact Center Enterprise solutions

After taking this course, you should be able to:

  • Provide a high-level overview of the Cisco Contact Center portfolio
  • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
  • Describe how calls flow through PCCE using appropriate terms and naming conventions
  • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
  • Identify advanced features available within the PCCE solution
  • Introduction to CCE
  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals
  • Functionality of PCCE Components
  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • Terms and Naming Conventions Used in CCE
  • CCE Access Environment
  • CCE Routing Configuration
  • Access Tools Available in CCE
  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager
  • Discovering CCE Features Beyond Default
  • Agent Management
  • Agent Efficiency

 

Lab outline

  • This class does not have any labs.
  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

 

Recommended Cisco offerings that may help you meet these prerequisites:

  • CCNA®
  • Understanding Cisco Foundation Collaborations (CLFNDU)
    Upcoming Dates
  • ` Jun 24 2024
  • ` Jul 22 2024
  • ` Aug 19 2024
  • ` Sep 16 2024
  • ` Oct 14 2024
  • ` Nov 11 2024