The Understanding Cisco Collaboration Foundations (CLFNDU) training gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (UCM) solution with Session Initiation Protocol (SIP) gateway. The training covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This training does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several Cisco Certified Network Professional (CCNP) and other professional-level collaboration trainings and exams. This training also earns you 21 Continuing Education (CE) credits toward recertification.

• Collaboration Technology and Benefits
• Codecs and Call Signaling
• User Management in Cisco Unified Communications Manager
• Endpoints and Phones
• Initial Parameters Administration for Cisco Unified Communications Manager
• Registration Process to Cisco Unified Communications Manager
• Basic Dial Plan
• Class of Service
• Reporting and Maintenance
• Media Resources
• Cisco Meeting Server Integration with Cisco Unified Communications Manager
• Cisco Instant Messaging and Presence Service
• Soft Client Registration to Cisco Unified Communication Manager
• Cisco Unity Connection
• Edge Services
• Cisco Expressway Series
• Cisco Unified Border Element
• Control Hub
• User Management in Control Hub
• Registration Process to Control Hub
• Webex Calling Options
• Webex Calling Features
• Cloud Management and Troubleshooting
• Cloud and Hybrid Media Resources
• Cisco Webex Hybrid Cloud Connected Unified Communications
• Cisco Webex Hybrid Services

• Students preparing to take the CCNP Collaboration certification
• Network Administrators
• Network Engineers
• Systems Engineers

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

• Internet web browser usability knowledge and general computer usage
• Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line