Lesson 1: Foundation Review
- Process Capability Assessment
- COBIT Assessment Program
- Process Capability Program
- Advantages of the ISO/IEC15504 Approach
- Key Definitions
- Process Reference Model
- Assessing Process Capability
- COBIT Process Assessment Attributes
- Consequences of Capability Gaps
Lesson 2: Roles and Responsibilities
- Assessment Team
- Role – Sponsor
- Role – Lead Assessor
- Role – Assessor
- Role – Co-ordinator
- Competencies for Assessors
- Key Issues for an Assessment
Lesson 3: Assessment Initiation and Scoping
- Recommend Steps
- Pre-Assessment Questionnaire
- Scoping Process
- Selection of Processes
- Initial Mapping of the Processes
- Setting Target Capability Levels
- Assessment Class Selection
- Self-Assessment
Lesson 4: Planning the Assessment and Briefing the Teams
- Planning Overview
- Recommendation Planning Steps
- Assessment Plan
- Briefing Overview
- Recommended Briefing Steps
- Issues – Management Support
- Issues – Training
Lesson 5: Data Collection, Validation and Attribute Rating
- Data Collection Overview
- Data Collection Recommended Steps
- Process Purpose & Outcomes, Base Products and Work Products
- Data Collection Strategy
- Instances of Process Performance
- Evidence Requirements
- Capability Levels of Evidence
- Recording
- Data Validation Recommended Steps
- Review of Data Collected
- Dealing with Deficiencies
Lesson 6: Process Rating
- Attribute Rating Recommended Steps
- Attribute Rating Scales
- Process Capability Levels
- Attribute Ratings and Capability Levels
- Decision Making Process
Lesson 7: Assessment Reporting
- Assessment Reporting Recommended Steps
- Reporting
- Minimum Report Content
- Implication of Results
- Presentation to Participants
Lesson 8: Self-Assessment
- The Self-Assessment Process
- Deciding on a Process to Assess
- Determine Level 1 Capability
- Determine Capability Levels 2 to 5
- Record and Summarize Results
Lesson 9: Exam Preparation
- Exam Structure
- Exam Question Types