Module 1: Edge SWG Diagnostics and Troubleshooting Overview
- Symantec troubleshooting methodology
- Symantec Edge SWG component review
- Key diagnostic tools review
Module 2: Diagnosing Common Issues on the Edge SWG
- Diagnosing CPU usage issues
- Diagnosing memory usage issues
- Diagnosing issues with external dependencies
Module 3: Troubleshooting Authentication Issues on the Edge SWG
- Overview of authentication on the Edge SWG
- Defining issues related to authentication
- Diagnosing issues related to authentication
- Solving issues related to authentication
- Result—Communicating result or contacting Symantec support
Module 4: Troubleshooting Encrypted Traffic Management Issues on the Edge SWG
- Review of SSL interception on the Edge SWG
- Defining issues related to SSL interception
- Diagnosing issues related to SSL interception
- Solving issues related to SSL interception
- Result—Communicating result or contacting Symantec support
Module 5: Troubleshooting DNS Issues on the Edge SWG
- Overview of DNS service on the Edge SWG
- Defining issues related to DNS lookups
- Diagnosing issues related to DNS lookups
- Solving issues related to DNS lookups
- Result—Communicating result or contacting Symantec support
Module 6: Troubleshooting Policy Issues on the Edge SWG
- Review of policy operations on the Edge SWG
- Defining policy issues on the Edge SWG
- Diagnosing policy issues on the Edge SWG
- Solving policy issues on the Edge SWG
- Result—Communicating result or contacting Symantec support