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VCUCDM8A – CUCDM Admin Training 8.x

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Upcoming Courses

Feb 23 - Feb 25, 2021
09:00 - 17:00 (CEST)
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May 10 - May 12, 2021
09:00 - 17:00 (CEST)
Online

Aug 18 - Aug 20, 2021
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Nov 3 - Nov 5, 2021
09:00 - 17:00 (CEST)
Online

VCUCDM8A – CUCDM Admin Training 8.x
3 days  (Instructor Led Online)  |  Unified Communications

Course Details

The three-day CUCDM Admin Training program enables technical users to increase knowledge of the VOSS technology, learn new best practices, and improve administration skills. It features an introduction to VOSS technology and is focused on the system administration. During this course, students will receive an introduction to VOSS technology, including customer management, location management, end-user self-care, and general management.

 

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Objectives

At the end of the course, you will be able to:

  • Understand the hierarchy levels within the solution
  • Navigate the menus and screens in the system
  • Administer the solution
  • Manage system entities, resources, users and services
  • Use basic system tools
  • Review and analyze transactions

Outline

Introduction

  • General overview
    • VOSS corporate and marketing position
    • The VOSS product
    • Insight into the VOSS customer base
    • Review of VOSS business benefits
  • Technical overview
  • GUI basics
    • Administration GUI structure
    • Navigation logic and rules including quick search
  • Transaction log
    • What is a transaction log, and how to view it

Provider resource management

  • Resource management – numbers
  • Resource management – phones

Customer management

  • Customer admin
  • Feature groups
    • What are feature groups and how to use them
  • Customer advanced management
    • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
  • Customer services (e.g. vm)
  • Add division / location
  • Location advanced management
    • Explain location management including location types (standard/linked locations)
    • Setting location preferences affecting functionality
    • Allocating resources to locations for use

Location administration

  • Numbers
  • Phone registration
  • Phone management – Part 1
  • Phone management – Part 2
  • Analog line management
  • User basics
    • Username considerations, adding end users, associating phones with users
  • Extension mobility
  • User services – Part 1
  • User services – Part 2
  • Groups

Self-service

  • Training on the self-service portal that allows end users to administer their user settings and features.
  • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

System tools – admin

Prerequisites

The student is expected to have good IT skills. The student is not expected to be familiar with the VOSS technology.