Cisco Training Courses

Insoft has been serving IT community with official Cisco training offering since 2010. Find all the relevant information on Cisco training on this page.

View More

Cisco Certifications

Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

View More

Cisco Learning Credits

Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.

Have CLCs and want to redeem them?

Cisco Continuing Education

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

View More

Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

Browse CDLL Catalogue

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

View More

Fortinet Technical Certifications

The Fortinet Network Security Expert (NSE) program is an eight-level training and certification program to teach engineers of their network security for Fortinet FW skills and experience.

View More

Fortinet Technical Courses

Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.

View More

Official ATC Status

Check our ATC Status across selected countries in Europe.

View More

Fortinet Services Packages

Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.

Browse Packages

Prepforce Bootcamp

The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

View More

Microsoft Training

Insoft Services provides Microsoft training in EMEAR. We offer Microsoft technical training and certification courses that are led by world-class instructors.

View More

Technical Training

The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

View More

ATP Accreditation

As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

Our Mission: Provide an expert set of modern & leading edge Network Automation skills to the market through professional services.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

We help organisations to deploy Software-Defined Networking (SDN) solutions, such as Cisco DNA. Besides, our team has extensive experience in integrating Cisco DNA Center with third-party systems.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

About Us

Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

View More

VCUCDM8A – CUCDM Admin Training 8.x

X

Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

Subscribe

I'd like to receive emails with the latest updates and promotions from Insoft.

Data Protection & Privacy

I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.


VCUCDM8A – CUCDM Admin Training 8.x

Enroll Now
Duration
3 Days
Delivery
(Online and onsite)
Price
Price Upon Request
The three-day CUCDM Admin Training program enables technical users to increase knowledge of the VOSS technology, learn new best practices, and improve administration skills. It features an introduction to VOSS technology and is focused on the system administration. During this course, students will receive an introduction to VOSS technology, including customer management, location management, end-user self-care, and general management.   See other courses available

At the end of the course, you will be able to:

  • Understand the hierarchy levels within the solution
  • Navigate the menus and screens in the system
  • Administer the solution
  • Manage system entities, resources, users and services
  • Use basic system tools
  • Review and analyze transactions

Introduction

  • General overview
    • VOSS corporate and marketing position
    • The VOSS product
    • Insight into the VOSS customer base
    • Review of VOSS business benefits
  • Technical overview
  • GUI basics
    • Administration GUI structure
    • Navigation logic and rules including quick search
  • Transaction log
    • What is a transaction log, and how to view it

Provider resource management

  • Resource management – numbers
  • Resource management – phones

Customer management

  • Customer admin
  • Feature groups
    • What are feature groups and how to use them
  • Customer advanced management
    • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
  • Customer services (e.g. vm)
  • Add division / location
  • Location advanced management
    • Explain location management including location types (standard/linked locations)
    • Setting location preferences affecting functionality
    • Allocating resources to locations for use

Location administration

  • Numbers
  • Phone registration
  • Phone management – Part 1
  • Phone management – Part 2
  • Analog line management
  • User basics
    • Username considerations, adding end users, associating phones with users
  • Extension mobility
  • User services – Part 1
  • User services – Part 2
  • Groups

Self-service

  • Training on the self-service portal that allows end users to administer their user settings and features.
  • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

System tools – admin

The student is expected to have good IT skills. The student is not expected to be familiar with the VOSS technology.

The three-day CUCDM Admin Training program enables technical users to increase knowledge of the VOSS technology, learn new best practices, and improve administration skills. It features an introduction to VOSS technology and is focused on the system administration. During this course, students will receive an introduction to VOSS technology, including customer management, location management, end-user self-care, and general management.   See other courses available

At the end of the course, you will be able to:

  • Understand the hierarchy levels within the solution
  • Navigate the menus and screens in the system
  • Administer the solution
  • Manage system entities, resources, users and services
  • Use basic system tools
  • Review and analyze transactions

Introduction

  • General overview
    • VOSS corporate and marketing position
    • The VOSS product
    • Insight into the VOSS customer base
    • Review of VOSS business benefits
  • Technical overview
  • GUI basics
    • Administration GUI structure
    • Navigation logic and rules including quick search
  • Transaction log
    • What is a transaction log, and how to view it

Provider resource management

  • Resource management – numbers
  • Resource management – phones

Customer management

  • Customer admin
  • Feature groups
    • What are feature groups and how to use them
  • Customer advanced management
    • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
  • Customer services (e.g. vm)
  • Add division / location
  • Location advanced management
    • Explain location management including location types (standard/linked locations)
    • Setting location preferences affecting functionality
    • Allocating resources to locations for use

Location administration

  • Numbers
  • Phone registration
  • Phone management – Part 1
  • Phone management – Part 2
  • Analog line management
  • User basics
    • Username considerations, adding end users, associating phones with users
  • Extension mobility
  • User services – Part 1
  • User services – Part 2
  • Groups

Self-service

  • Training on the self-service portal that allows end users to administer their user settings and features.
  • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

System tools – admin

The student is expected to have good IT skills. The student is not expected to be familiar with the VOSS technology.

    Upcoming Dates
  • ` Mar 6 - Mar 8, 2023
  • ` Apr 3 - Apr 5, 2023
  • ` May 1 - May 3, 2023
  • ` May 29 - May 31, 2023
  • ` Jun 26 - Jun 28, 2023
  • ` Jul 24 - Jul 26, 2023