At the end of the course, you will be able to:

• Understand the hierarchy levels within the solution
• Navigate the menus and screens in the system
• Administer the solution
• Manage system entities, resources, users and services
• Use basic system tools
• Review and analyze transactions

Introduction

• General overview
  • VOSS corporate and marketing position
  • The VOSS product
  • Insight into the VOSS customer base
  • Review of VOSS business benefits
• Technical overview
• GUI basics
  • Administration GUI structure
  • Navigation logic and rules including quick search
• Transaction log
  • What is a transaction log, and how to view it

Provider resource management

• Resource management – numbers
• Resource management – phones

Customer management

• Customer admin
• Feature groups
  • What are feature groups and how to use them
• Customer advanced management
  • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
• Customer services (e.g. vm)
• Add division / location
• Location advanced management
  • Explain location management including location types (standard/linked locations)
  • Setting location preferences affecting functionality
  • Allocating resources to locations for use

Location administration

• Numbers
• Phone registration
• Phone management – Part 1
• Phone management – Part 2
• Analog line management
• User basics
  • Username considerations, adding end users, associating phones with users
• Extension mobility
• User services – Part 1
• User services – Part 2
• Groups

Self-service

• Training on the self-service portal that allows end users to administer their user settings and features.
• Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

System tools – admin