By the end of the course, you should be able to meet the following objectives:
•  Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the
vSphere environment
•  Introduce troubleshooting principles and procedures
•  Troubleshoot networking problems and recover from these problems
•  Analyze storage failure scenarios and resolve the problems
•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes
•  Diagnose common VMware vSphere® High Availability problems and provide solutions
•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve
resource use (VMware vSphere® Distributed Resource Scheduler™)
•  Troubleshoot VMware vCenter Server® problems
•  Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them
•  Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection
problems, and more

Certifications
This course prepares you for the following certification:
•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)

1. Course Introduction
   • Introductions and course logistics
   • Course objectives
   • Describe the content of this course
   • Gain a complete picture of the VMware certification system
   • Familiarize yourself with the benefits of the VMware Education Learning Zone
   • Identify additional resources
2. Introduction to Troubleshooting
   • Identify the effects of a system problem
   • Define the scope of troubleshooting
   • Use a structured approach
   • Understand the principles of troubleshooting
   • Follow a logical troubleshooting procedure
   • Examine examples of troubleshooting
3. Troubleshooting Tools
   • Use command-line tools to identify and troubleshoot problems
   • Use VMware vSphere® Management Assistant
   • Find and interpret important log files
   • Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis
4. Networking
   • Identify the symptoms of network-related problems
   • Analyze and resolve standard switch and distributed switch problems
   • Analyze virtual machine connectivity problems and fix them
   • Examine common management network connectivity problems and restore configurations
   • Identify and prevent potential problems
5. Storage
   • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSANâ„¢, and VMware vSphere® Virtual Volumesâ„¢) connectivity problems
   • Analyze storage-related logs
   • Analyze hardware malfunction and software misconfiguration scenarios
   • Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
   • Analyze possible causes, recover from the faulty conditions, and restore storage visibility
6. vSphere Clusters
   • Identify and recover from problems related to vSphere HA
   • Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
   • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
   • Examine vSphere cluster failure scenarios and possible solutions
7. Virtual Machines
   • Analyze and resolve common virtual machine snapshot problems
   • Identify possible causes and resolve virtual machine power-on problems
   • Troubleshoot virtual machine connection state problems
   • Resolve problems seen during VMware Toolsâ„¢ installations
   • Examine failure scenarios and provide solutions
8. vCenter Server and ESXi
   • Understand the vCenter Server and VMware Platform Services Controllerâ„¢ architecture in vSphere 6.x
   • Identify and resolve authentication problems
   • Troubleshoot VMware Certificate Authority and certificate problems
   • Analyze and fix problems with vCenter Server services
   • Analyze and fix vCenter Server database problems
   • Identify VMware vCenter Server® High Availability problems
   • Examine ESXi host and vCenter Server failure scenarios and resolve the problems

• System administrators
• System integrators

This course requires completion of one of the following prerequisites:
•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)
•  VMware vSphere: Fast Track [V6.5]
•  VMware vSphere: Install, Configure, Manage [V6.5]
•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.5].