ITIL Certifications | Courses Training
ITIL Certifications | Courses Training
With the goal to improve efficiency, the ITIL (Information Technology Infrastructure Library) framework was designed to standardize the selection, planning, delivery, and support of IT services to business. Its main focus is to align IT actions and business. There five major phases of the IT service lifecycle:
- ITIL Service Strategy – that explains business goals and customer requirements;
- ITIL Service Design – that strategically plans how to develop and help the business;
- ITIL Service Transition – that introduces how to transit from the planned services to the environment;
- ITIL Service Operation – that focuses on IT services management;
- ITIL Continual Service Improvement – that instructs how to evaluate and plan improvements to IT services.
With our top-class instructors, you’ll spend your time by learning how to apply these principles to support your business outcomes, optimize your customer experience, and managing risks accordingly. Insoft Services can help you and your organization to change, transform and grow your business.
Benefits
- Support business outcomes;
- Enable business change;
- Optimize customer experience;
- Manage risk in line with business needs;
- Continually improvement.
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ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)
Course Details :...Read MoreITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.
This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, consultants and others involved in digital transformations, service and strategic delivery.
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ITIL 4 Foundation
Course Details :...Read MoreITIL® is the world’s leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.