BPI – Introduction to Business Process Improvement


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Upcoming Dates

Sep 19 - Sep 21, 2022
09:00 - 17:00

Oct 17 - Oct 19, 2022
09:00 - 17:00

Nov 14 - Nov 16, 2022
09:00 - 17:00

Dec 12 - Dec 14, 2022
09:00 - 17:00

Jan 9 - Jan 11, 2023
09:00 - 17:00

Feb 6 - Feb 8, 2023
09:00 - 17:00

BPI – Introduction to Business Process Improvement
3 days  (Instructor Led Online)  |  Business Analytics

Course Details

With the Introduction to Business Process Improvement – BPI training course, you will learn how to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate the change, and create models of current and future business processes. In this course, you will also gain the skills you need to employ a step-by-step BPI framework in your organisation to maximise efficiency and productivity.


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At the end of this BPI training, you will be able to:

  • Apply a BPI framework in your organisation
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in
  • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers


Building the Business Process Improvement (BPI) Framework

  • Defining BPI
  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)

Evaluating the Organisation

  • Analysing the organisational mission and vision
  • Pinpointing influences on the business
  • MOST
  • Five forces
  • SWOT

Developing a communication plan

  • Identifying key stakeholders needs
  • Defining the phases of communication

Outlining the Current Process

  • Creating a Process Inventory
  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritisation techniques

Enhancing your modelling skills

  • Evaluating modelling techniques and key principles
  • Modelling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)

Analysing and Improving the Process

  • Relating process measures to business drivers
  • Analysing process performance
  • Recognising the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process

Modelling the “To-Be” Solution

  • Designing appropriate success criteria
  • Optimising vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the “To-Be” process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process

Managing and Implementing Change

  • Maximising stakeholder buy-in
  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • A differentiating approach based on the project phase

Driving change in organisations

  • Determining Barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organisation

  • Determining organisational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan

Integrating BPI into Your Organisation

  • Implementing continuous improvement
  • Recognising the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organisations
  • Prioritising changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan


Experience at the level of:

  • Introduction to Business Intelligence: Designing a Successful BI Programme (BIDSP), or
  • BCS Foundation Certificate in Business Analysis