ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)

X

Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

Subscribe

I'd like to receive emails with the latest updates and promotions from Insoft.

Data Protection & Privacy

I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.


Upcoming Dates


Sep 19 - Sep 21, 2022
09:00 - 17:00
Online

Oct 17 - Oct 19, 2022
09:00 - 17:00
Online

Nov 14 - Nov 16, 2022
09:00 - 17:00
Online

Dec 12 - Dec 14, 2022
09:00 - 17:00
Online

Jan 9 - Jan 11, 2023
09:00 - 17:00
Online

Feb 6 - Feb 8, 2023
09:00 - 17:00
Online

ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)
3 days  (Instructor Led Online)  |  IT Services Management Courses

Course Details

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.

This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, consultants and others involved in digital transformations, service and strategic delivery.

Objectives

  • The internal and external factors to consider while crafting digital strategy
  • How IT strategy differs from digital strategy and how they can be integrated
  • Create a digital strategy that achieves the most value from digital
  • Implementing and sustaining digital strategy.
  • Developing and nurturing digital capabilities for continual business innovation and value co-creation

Outline

ITIL Guiding Principles to All Aspects of Digital and IT Strategy

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate

 

Leverage Digital Strategy to React to Digital Disruption

  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS.

 

Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

  • Environmental Analysis
  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions of Service Management

 

How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments

  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy

Explain and Compare Three Levels of Digital Disruption:

  • Ecosystem
  • Industry/Market
  • Organisational
  • Organisation’s Position in a Particular Market or Industry

Influenced factors:

  • Achieving Customer/Market Relevance
  • Achieving Operational Excellence
  • Internal and External Focus
  • Balanced Approach
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

 

Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

  • How to Apply Approaches to Achieve Customer/Market Relevance:
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
  • Financial Policies
  • Portfolio Optimisation
  • Funding Projects, Products and Services
  • Balancing Cost of Innovation and Operation
  • Charging Models
  • Assess Strategic Approaches for Digital Organisations

 

Risks and Opportunities of Digital and IT Strategy

  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
  • Identify Risk
  • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation

 

Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy

 

Implementation of a Digital and IT Strategy

  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
  • Large-Scale Transformation
  • Incremental Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme

Target Audience

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge

Prerequisites

  • Have obtained ITIL 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
  • Have attended an accredited training course
  • Complete and receive a passing score on the 4 Case Study Assignments included in the course (click here for more information)
  • Have a minimum of three years of IT managerial experience