ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.
This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, consultants and others involved in digital transformations, service and strategic delivery.