OnlineCourse Details
ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.
This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, consultants and others involved in digital transformations, service and strategic delivery.
Objectives
- The internal and external factors to consider while crafting digital strategy
- How IT strategy differs from digital strategy and how they can be integrated
- Create a digital strategy that achieves the most value from digital
- Implementing and sustaining digital strategy.
- Developing and nurturing digital capabilities for continual business innovation and value co-creation
Outline
ITIL Guiding Principles to All Aspects of Digital and IT Strategy
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
Leverage Digital Strategy to React to Digital Disruption
- Digital Technology
- Digital Business
- Digital Organisation
- Digitisation
- Digital Transformation
- Business Strategy and Business Models
- Digital and IT Strategy
- Products
- Services
- Relationship Between Digital, IT Strategy and Components of ITIL SVS.
Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain
- Environmental Analysis
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions of Service Management
How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments
- How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
- How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
Explain and Compare Three Levels of Digital Disruption:
- Ecosystem
- Industry/Market
- Organisational
- Organisation’s Position in a Particular Market or Industry
Influenced factors:
- Achieving Customer/Market Relevance
- Achieving Operational Excellence
- Internal and External Focus
- Balanced Approach
- Digital Positioning Tool to Determine Appropriate Position for a Digital Organization
Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence
- How to Apply Approaches to Achieve Customer/Market Relevance:
- Customer Journeys
- Omnichannel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence in the Four Dimensions of Service Management
- Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
- Financial Policies
- Portfolio Optimisation
- Funding Projects, Products and Services
- Balancing Cost of Innovation and Operation
- Charging Models
- Assess Strategic Approaches for Digital Organisations
Risks and Opportunities of Digital and IT Strategy
- Concept of Risk Management in the Context of a Digital Organisation
- Context of Digital and IT Strategy
- Identify Risk
- Assess Risk
- Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
- Explain the Concept of Innovation, Including its Key Elements and Techniques
- Apply Techniques to Develop and Maintain a Culture of Innovation
Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy
- How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
- How to Define and Communicate a Vision and a Strategy
- How to Use Business Cases to Advocate for a Digital and IT Strategy
Implementation of a Digital and IT Strategy
- How to Define Operating Models for Digital Organisations
- Major Skills Required of Leaders in Digital Organisation
- Apply Approaches to Strategy Coordination and Implementation:
- Large-Scale Transformation
- Incremental Transformation
- Mergers and Acquisitions
- Individual Changes
- Approaches to POMs (Parallel Operating Models)
- How to Assess Success of a Digital and IT Strategy
- Typical Activities of a Digital Transformation Programme
Target Audience
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
- Existing ITIL qualification holders wishing to develop their knowledge
Prerequisites
- Have obtained ITIL 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
- Have attended an accredited training course
- Complete and receive a passing score on the 4 Case Study Assignments included in the course (click here for more information)
- Have a minimum of three years of IT managerial experience