ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)


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Upcoming Dates

Sep 19 - Sep 21, 2022
09:00 - 17:00

Oct 17 - Oct 19, 2022
09:00 - 17:00

Nov 14 - Nov 16, 2022
09:00 - 17:00

Dec 12 - Dec 14, 2022
09:00 - 17:00

Jan 9 - Jan 11, 2023
09:00 - 17:00

Feb 6 - Feb 8, 2023
09:00 - 17:00

ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)
3 days  (Instructor Led Online)  |  IT Services Management Courses

Course Details

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.

This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, consultants and others involved in digital transformations, service and strategic delivery.


  • The internal and external factors to consider while crafting digital strategy
  • How IT strategy differs from digital strategy and how they can be integrated
  • Create a digital strategy that achieves the most value from digital
  • Implementing and sustaining digital strategy.
  • Developing and nurturing digital capabilities for continual business innovation and value co-creation


ITIL Guiding Principles to All Aspects of Digital and IT Strategy

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate


Leverage Digital Strategy to React to Digital Disruption

  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS.


Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

  • Environmental Analysis
  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions of Service Management


How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments

  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy

Explain and Compare Three Levels of Digital Disruption:

  • Ecosystem
  • Industry/Market
  • Organisational
  • Organisation’s Position in a Particular Market or Industry

Influenced factors:

  • Achieving Customer/Market Relevance
  • Achieving Operational Excellence
  • Internal and External Focus
  • Balanced Approach
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organization


Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

  • How to Apply Approaches to Achieve Customer/Market Relevance:
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
  • Financial Policies
  • Portfolio Optimisation
  • Funding Projects, Products and Services
  • Balancing Cost of Innovation and Operation
  • Charging Models
  • Assess Strategic Approaches for Digital Organisations


Risks and Opportunities of Digital and IT Strategy

  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
  • Identify Risk
  • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation


Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy


Implementation of a Digital and IT Strategy

  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
  • Large-Scale Transformation
  • Incremental Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme

Target Audience

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge


  • Have obtained ITIL 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
  • Have attended an accredited training course
  • Complete and receive a passing score on the 4 Case Study Assignments included in the course (click here for more information)
  • Have a minimum of three years of IT managerial experience