Cisco Training Courses

Cisco Training Courses

Insoft has been serving IT industry with authorized Cisco courses training, since 2010. Find all the relevant information on Cisco training on this page.

View More

Cisco Certifications

Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

View More

Cisco Learning Credits

Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.

Have CLCs and want to redeem them?

Cisco Continuing Education

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

View More

Cisco U

Cisco U. is customized to achieve your learning needs as this provides learning paths that includes wide range of topics, including CCNA, Cloud and Network Automation Essentials.

Browse Catalogue

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

View More

Fortinet Technical Certifications

Insoft Services´ training capabilities rely on the excellence of our exclusive Fortinet Certified Trainers (FCT). We are dedicated to providing high-quality training to Fortinet Customers and Partners.

View More

Fortinet Technical Courses

Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.

View More

ATC Status

Check our ATC Status across selected countries in Europe.

View More

Fortinet Services Packages

Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.

Browse Packages

Prepforce Bootcamp

The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

View More

Microsoft Training

Insoft Services provides Microsoft training in EMEAR. We provide Microsoft technical training and certification courses that are led by world-class instructors.

View More

Technical Training

The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

View More

ATP Accreditation

As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.

View More

Technical Training

The training includes self-paced labs for hands-on AWS practice in real-life scenarios, allowing you to learn at your own pace, in class, at work, or online.

View More

AWS Certifications

Having AWS certification means being on top of new and emerging cloud computing technologies that guide business transformation and growth, giving IT professionals and enthusiasts a significant advantage.

View More

AWS Certification Track

Explore AWS certifications designed for diverse roles, offering career growth, skill enhancement, and practical exam preparation to excel in cloud computing and AI technologies.

View More

What we do

Through our global presence and partner ecosystem, we provide strategic IT consulting services to align IT services with customers' business goals.

View More

 

We are pleased to launch pre-scoped Enterprise Networking Consulting Packages, our ready-made solutions, tailored to ensure efficiency and cost containment.

 

View More

 

We specialize in the deployment of vendor-specific automation tools as well as open-source and vendor-independent solutions, that can be tuned in accordance with the business needs of a specific organization.

 

View More

 

We provide comprehensive IoT consultancy, deployment and support solutions for businesses that want to launch or improve their use of connected technologies.

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

View More

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

View More
Cisco Training Courses

 

We provide the highest level of expertise on Cisco consultancy services, that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

View More

 

We provide the highest level of expertise on Fortinet consultancy services that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

View More

 

Our team can help enterprises, get the most value from Extreme products and services following our predefined value-added packages or custom ones that fits business needs.

 

View More

 

TXOne Networks provides cybersecurity solutions that ensure the reliability and safety of ICS and OT environments through the OT zero trust methodology protecting assets for their entire life cycle.

 

View More

About Us

Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

View More

SVC201 – Service Cloud Essentials for Managers

Contact Us

We would love to hear from you. Please complete this form to pre-book or request further information about our delivery options.

Data Protection & Privacy

I consent to receive emails and/or calls from Insoft Services related to the Insoft Services´ products and services.
I acknowledge that my data will be collected and processed as described in the Insoft Services privacy policy.

Close

SVC201 – Service Cloud Essentials for Managers

Enroll Now
Duration
2 Days
Delivery
(Online and onsite)
Price
Price Upon Request

The SVC201 – Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting.

The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.

What you will learn:

  • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your team’s needs
  • Establish productivity tools using recommended practices to make your team more efficient and accurate
  • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
  • Create reports and dashboards to gain insight into your team’s performance

Service Cloud Overview

  • Your Service Organization
  • Service Cloud Overview
  • Service Cloud Use Cases

 

Managing the Case Lifecycle from Creation to Closure

  • Support Channels
  • New Cases
  • Existing Cases

 

Knowledge

  • Resolve a Case Using Knowledge
  • Create a Knowledge Article

 

Automate Case Management

  • Case Capture
  • Predefined Communication
  • Case Assignment and Escalation
  • Notification

 

Agent Productivity Tools

  • Console for Service
  • Live Agent
  • SoftPhone

 

Self-Service Support

  • Communities

 

Collaborate Using Chatter

  • Your Profile
  • Chatter Groups

 

Track Your Business with Reporting

  • Reports
  • Dashboards
  • Mobile Reporting in Salesforce1

The SVC201 – Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

Overview

The SVC201 - Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting. The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.

What you will learn:

  • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your team’s needs
  • Establish productivity tools using recommended practices to make your team more efficient and accurate
  • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
  • Create reports and dashboards to gain insight into your team’s performance

Service Cloud Overview

  • Your Service Organization
  • Service Cloud Overview
  • Service Cloud Use Cases

 

Managing the Case Lifecycle from Creation to Closure

  • Support Channels
  • New Cases
  • Existing Cases

 

Knowledge

  • Resolve a Case Using Knowledge
  • Create a Knowledge Article

 

Automate Case Management

  • Case Capture
  • Predefined Communication
  • Case Assignment and Escalation
  • Notification

 

Agent Productivity Tools

  • Console for Service
  • Live Agent
  • SoftPhone

 

Self-Service Support

  • Communities

 

Collaborate Using Chatter

  • Your Profile
  • Chatter Groups

 

Track Your Business with Reporting

  • Reports
  • Dashboards
  • Mobile Reporting in Salesforce1

The SVC201 – Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

Filter

Follow Up Courses

Filter

Category