Cisco Training Courses

Cisco Training Courses

Insoft has been serving IT industry with authorized Cisco courses training, since 2010. Find all the relevant information on Cisco training on this page.

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Cisco Certifications

Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

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Cisco Learning Credits

Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.

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Cisco Continuing Education

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

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Cisco U

Cisco U. is customized to achieve your learning needs as this provides learning paths that includes wide range of topics, including CCNA, Cloud and Network Automation Essentials.

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Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

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Fortinet Technical Certifications

Insoft Services´ training capabilities rely on the excellence of our exclusive Fortinet Certified Trainers (FCT). We are dedicated to providing high-quality training to Fortinet Customers and Partners.

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Fortinet Technical Courses

Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.

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ATC Status

Check our ATC Status across selected countries in Europe.

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Fortinet Services Packages

Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.

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Prepforce Bootcamp

The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

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Microsoft Training

Insoft Services provides Microsoft training in EMEAR. We provide Microsoft technical training and certification courses that are led by world-class instructors.

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Technical Training

The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

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ATP Accreditation

As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.

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What we do

Through our global presence and partner ecosystem, we provide strategic IT consulting services to align IT services with customers' business goals.

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We are pleased to launch pre-scoped Enterprise Networking Consulting Packages, our ready-made solutions, tailored to ensure efficiency and cost containment.

 

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We specialize in the deployment of vendor-specific automation tools as well as open-source and vendor-independent solutions, that can be tuned in accordance with the business needs of a specific organization.

 

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We provide comprehensive IoT consultancy, deployment and support solutions for businesses that want to launch or improve their use of connected technologies.

 

In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

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In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

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In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

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In a world where technologies are evolving rapidly, every company - business needs a partner to rely on and trust for the smooth and secure operation of its network infrastructure.

 

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Cisco Training Courses

 

We provide the highest level of expertise on Cisco consultancy services, that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

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We provide the highest level of expertise on Fortinet consultancy services that target audits of your current network and implementing updates for improved operational performance, secure data and compliant systems.

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Our team can help enterprises, get the most value from Extreme products and services following our predefined value-added packages or custom ones that fits business needs.

 

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TXOne Networks provides cybersecurity solutions that ensure the reliability and safety of ICS and OT environments through the OT zero trust methodology protecting assets for their entire life cycle.

 

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About Us

Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

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SVC201 – Service Cloud Essentials for Managers

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SVC201 – Service Cloud Essentials for Managers

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Duration
2 Days
Delivery
(Online and onsite)
Price
Price Upon Request

The SVC201 – Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting.

The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.

 

See other courses available

What you will learn:

  • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your team’s needs
  • Establish productivity tools using recommended practices to make your team more efficient and accurate
  • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
  • Create reports and dashboards to gain insight into your team’s performance

Service Cloud Overview

  • Your Service Organization
  • Service Cloud Overview
  • Service Cloud Use Cases

 

Managing the Case Lifecycle from Creation to Closure

  • Support Channels
  • New Cases
  • Existing Cases

 

Knowledge

  • Resolve a Case Using Knowledge
  • Create a Knowledge Article

 

Automate Case Management

  • Case Capture
  • Predefined Communication
  • Case Assignment and Escalation
  • Notification

 

Agent Productivity Tools

  • Console for Service
  • Live Agent
  • SoftPhone

 

Self-Service Support

  • Communities

 

Collaborate Using Chatter

  • Your Profile
  • Chatter Groups

 

Track Your Business with Reporting

  • Reports
  • Dashboards
  • Mobile Reporting in Salesforce1

The SVC201 – Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

Overview

The SVC201 - Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting. The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.  

See other courses available

What you will learn:

  • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your team’s needs
  • Establish productivity tools using recommended practices to make your team more efficient and accurate
  • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
  • Create reports and dashboards to gain insight into your team’s performance

Service Cloud Overview

  • Your Service Organization
  • Service Cloud Overview
  • Service Cloud Use Cases

 

Managing the Case Lifecycle from Creation to Closure

  • Support Channels
  • New Cases
  • Existing Cases

 

Knowledge

  • Resolve a Case Using Knowledge
  • Create a Knowledge Article

 

Automate Case Management

  • Case Capture
  • Predefined Communication
  • Case Assignment and Escalation
  • Notification

 

Agent Productivity Tools

  • Console for Service
  • Live Agent
  • SoftPhone

 

Self-Service Support

  • Communities

 

Collaborate Using Chatter

  • Your Profile
  • Chatter Groups

 

Track Your Business with Reporting

  • Reports
  • Dashboards
  • Mobile Reporting in Salesforce1

The SVC201 – Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

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