Cisco Training

The Securing Email with Cisco Email Security Appliance (SESA) v3.1 course shows you how to deploy and use Cisco® Email Security Appliance to establish protection for your email systems against phishing, business email compromise, and ransomware, and to help streamline email security policy management. This hands-on course provides you with the knowledge and skills to implement, troubleshoot, and administer Cisco Email Security Appliance, including key capabilities such as advanced malware protection, spam blocking, anti-virus protection, outbreak filtering, encryption, quarantines, and data loss prevention.

This course helps you prepare to take the exam, Securing Email with Cisco Email Security Appliance (300-720 SESA), which leads to CCNP® Security and the Certified Specialist – Email Content Security certifications.

This class will help you

• Deploy high-availability email protection against the dynamic, rapidly changing threats affecting your organization
• Gain leading-edge career skills focused on enterprise security
• Earn 24 Cisco CE credits toward recertification

What to expect in the exam

The 300-720 SESA exam certifies your knowledge of Cisco Email Security Appliance, including administration, spam control and anti-spam, message filters, data loss prevention, Lightweight Directory Access Protocol (LDAP), email authentication and encryption, and system quarantines and delivery methods.

After you pass 300-720 SESA:

• You earn the Cisco Certified Specialist – Email Content Security
• You will have satisfied the concentration exam requirement for the new CCNP Security To complete your CCNP Security certification, pass the Implementing and Operating Cisco Security Core Technologies (350-701 SCOR) exam or its equivalent.

The Introduction to 802.1X Operations for Cisco Security Professionals Course shows you how to configure and prepare to deploy Cisco® Identity-Based Networking Services (IBNS) solutions based on Cisco Identity Services Engine (ISE), Cisco Catalyst switches, and Cisco Wireless LAN Controllers. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, Cisco ISE deployment options, architectural components, considerations with 802.1X, and more. You will also gain hands-on experience configuring 802.1X–based network services using the Cisco Identity Services Engine and a Cisco Catalyst switch.

The Understanding Cisco Service Provider Network Foundations (SPFNDU) v1.0 course is designed to provide you with the foundational knowledge for the suite of Cisco® CCNP® Service Provider courses. The course expands what you learned from the Cisco CCNA® course with a focus on theoretical and practical knowledge needed for the Service Provider environment. Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track.

The Implementing Automation for Cisco Service Provider Solutions (SPAUI) v1.0 course prepares you to implement and support automation solutions in a Service Provider network infrastructure, using network programmability principles, protocols, tools, and mechanisms. Through a combination of lessons and hands-on labs, you will learn to deploy, configure, monitor, and operate Service Provider network environments using modern data models. These models allow you to represent operational data and new network management protocols in order to administer hundreds or thousands of devices in a single operation, replacing traditional, time-consuming, error-prone, device-by-device Command Line Interface (CLI) management. The course also introduces powerful automation solutions that can streamline network operations.

The Implementing Cisco Service Provider VPN Services (SPVI) v1.0 course prepares you to manage end-customer Virtual Private Network (VPN) environments built over a common service provider Multiprotocol Label Switching (MPLS) backbone. You will complete hands-on labs to reinforce MPLS VPN fundamental concepts, benefits, and classification, MPLS components, MPLS control plane and data plane operations, MPLS VPN routing using Virtual Routing and Forwarding (VRF), Layer 2 and Layer 3 MPLS VPNs, IPv6 MPLS VPN implementations, IP Multicast VPNs, and shared services VPNs. The course also covers solutions for deploying MPLS VPN crossing multiple Service Provider domains that improve the use of network bandwidth.

The Implementing Cisco Service Provider Advanced Routing Solutions (SPRI) course teaches you theories and practices to integrate advanced routing technologies including routing protocols, multicast routing, policy language, Multiprotocol Label Switching (MPLS), and segment routing, expanding your knowledge and skills in service provider core networks.

The Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR) v1.0 course teaches you how to configure, verify, troubleshoot, and optimize next-generation, Service Provider IP network infrastructures. It provides a deep dive into Service Provider technologies including core architecture, services, networking, automation, quality of services, security, and network assurance.

The Implementing Secure Solutions with Virtual Private Networks (SVPN) v1.0 course teaches you how to implement, configure, monitor, and support enterprise Virtual Private Network (VPN) solutions. Through a combination of lessons and hands-on experiences you will acquire the knowledge and skills to deploy and troubleshoot traditional Internet Protocol Security (IPsec), Dynamic Multipoint Virtual Private Network (DMVPN), FlexVPN, and remote access VPN to create secure and encrypted data, remote accessibility, and increased privacy.

This course will prepare you for the 300-730 Implementing Secure Solutions with Virtual Private Networks (SVPN) exam.

This course will help you:

• Acquire the knowledge and skills to enhance Internet privacy, speed, and performance
• Gain hands-on experience using the tools to ensure premium data security
• Prepare for the 300-730 SVPN exam
• Earn 40 CE credits toward recertification

What to expect in the exam

The 300-730 SVPN exam certifies your knowledge and skills related to implementing secure remote communications with Virtual Private Network (VPN) solutions including secure communications, architectures, and troubleshooting.

After you pass 300-730 SVPN exam, you earn the Cisco® Certified Specialist – Network Security VPN Implementation and you satisfy the concentration exam requirement for this professional-level certification:

The Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.0 course teaches you how to implement Cisco® Data Center automated solutions including programming concepts, orchestration, and automation tools. Through a combination of lessons and hands-on practice, you will manage the tools and learn the benefits of programmability and automation in the Cisco-powered Data Center.

You will examine Cisco Application Centric Infrastructure (Cisco ACI®), Software-Defined Networking (SDN) for Data Center and cloud networks, Cisco Nexus® (Cisco NX-OS) platforms for device-centric automation, and Cisco Unified Computing System (Cisco UCS®) for Data Center compute. You will study their current ecosystem of Application Programming Interfaces (APIs), software development toolkits, and relevant workflows along with open industry standards, tools, and APIs, such as Python, Ansible, Git, JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), Network Configuration Protocol (NETCONF), Representational State Transfer Configuration Protocol (RESTCONF), and Yet Another Generation (YANG). This course prepares you for the 300-635 Automating Cisco Data Center Solutions (DCAUTO) certification exam.

The Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 course teaches you how to implement Cisco® Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud.

Through a combination of lessons and hands-on labs, you will combine tools and processes to tackle communication challenges using key platforms including Cisco Unified Communications Manager, Cisco IP Phone Services, Cisco Unity® Connection, Cisco Finesse®, Cisco Collaboration Endpoints, Cisco Webex Teams™, and Cisco Webex® Meetings. You will also learn how to use Application Programming Interfaces (APIs) interfaces such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP), parsing data in Extensible Markup Language (XML) and JavaScript Object Notation (JSON) formats, and leverage frameworks such as Python.

The Implementing Automation for Cisco Enterprise Solutions (ENAUI) v1.0 course teaches you how to integrate programmability and automation in the Cisco®-powered Enterprise Campus and Wide Area Network (WAN) using programming concepts, orchestration, telemetry, and automation tools to create more efficient workflows and more agile networks.

Through a combination of lessons and hands-on labs, you will gain knowledge and skills for using Cisco Internetworking Operating System (Cisco IOS®-XE) for device-centric automation, Cisco Digital Network Architecture (Cisco DNA™) Center for the intent-based enterprise network, Cisco Software-Defined (SD) WAN, and Cisco Meraki™. You will study software development toolkits, industry-standard workflows, tools, and Application Programming Interface (APIs), such as Python, Ansible, Git, JavaScript Object Notation (JSON), YAML Ain’t Markup Language (YAML), Network Configuration Protocol (NETCONF), Representational State Configuration Protocol (RESTCONF), and Yet Another Generation (YANG).

The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.0 training course prepares you to use the programmability features of Webex®, Cisco® enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration.

Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance. This course prepares you for the 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam.

The Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT) v1.0 course prepares you to develop Internet of Things (IoT) applications for Cisco® IoT edge compute and network architecture. Through a combination of lessons and hands-on experience, you will learn to implement and deploy Cisco IOx applications using Cisco Field Network Director and Cisco Kinetic. This course covers designing, deploying, and troubleshooting edge applications, and understanding the use of management tools, so you can control your industrial network and connected devices at scale.

This course will prepare you for the 300-915 Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT) exam.

The Implementing DevOps Solutions and Practices Using Cisco Platforms (DEVOPS) v1.0 course teaches you how to automate application deployment, enable automated configuration, enhance management, and improve the scalability of cloud microservices and infrastructure processes on Cisco® platforms. You will also learn how to integrate Docker and Kubernetes to create advanced capabilities and flexibility in application deployment.

This course prepares you for the 300-910 Implementing DevOps Solutions and Practices Using Cisco Platforms (DEVOPS) certification exam.

The Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 course helps you prepare for the Cisco® CCNP® Security and CCIE® Security certifications and for senior-level security roles. In this course, you will master the skills and technologies you need to implement core Cisco security solutions to provide advanced threat protection against cybersecurity attacks. You will learn security for networks, cloud and content, endpoint protection, secure network access, visibility, and enforcements. You will get extensive hands-on experience deploying Cisco Firepower® Next-Generation Firewall and Cisco Adaptive Security Appliance (ASA) Firewall; configuring access control policies, mail policies, and 802.1X Authentication; and more. You will get introductory practice on Cisco Stealthwatch® Enterprise and Cisco Stealthwatch Cloud threat detection features.

This course, including the self-paced material, helps prepare you to take the exam, Implementing and Operating Cisco Security Core Technologies (350-701 SCOR), which leads to the new CCNP Security, CCIE Security, and the Cisco Certified Specialist – Security Core certifications.

This course will help you:

• Gain hands-on experience implementing core security technologies and learn best practices using Cisco security solutions
• Prepare for the Implementing and Operating Cisco Security Core Technologies (350-701 SCOR) exam
• Qualify for professional and expert-level security job roles
• Earn 64 CE credits toward recertification

What to expect in the exam

This course will help you prepare to take the Implementing and Operating Cisco Security Core Technologies (350-701 SCOR) exam. This exam tests a candidate’s knowledge of implementing and operating core security technologies.

After you pass 350-701 SCOR:

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) exam.

This course will help you:

• Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
• Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
• Acquire the knowledge to prepare for the 300-815 CLACCM exam
• Earn 40 CE credits toward recertification

What to expect in the exam

The 300-815 CLACCM exam certifies your knowledge and skills related to advanced call control and mobility services, including signaling and media protocols, Cisco Unified Communications Manager Express CME/SRST gateway technologies, Cisco Unified Board Element, call control and dial planning, Cisco Unified CM Call Control, and mobility.

After you pass 300-815 CLACCM exam you earn the Cisco Certified DevNet Specialist – Collaboration Call Control and Mobility Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification:

• CCNP® Collaboration

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, ad Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices.

This course will prepare you for the exam:

• 300-810 Implementing Cisco Collaboration Applications (CLICA)

This course will help you:

• Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
• Earn 40 credits toward recertification
• Prepare for the 300-810 CLICA exam

What to expect in the exam

The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

After you pass 300-810 CLICA, you earn the Cisco Certified Specialist – Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP® Collaboration certification.

The course, Engineering Cisco Meraki Solutions Part 2 (ECMS2) v1.0 elevates your knowledge of Cisco Meraki technology. In this advanced technical training course, you’ll learn how to plan for network deployments and integrations using the Cisco Meraki platform. Through practical hands-on instruction and experiences, you will learn how to operate Meraki networks and troubleshoot complex network incidents using the Meraki Dashboard and analytics. You will also learn how to design Meraki architectures for redundancy, high-density, and scalability by implementing comprehensive Meraki product features to meet design objectives. This course is the second of two courses that prepares you for Cisco Meraki certification.

This course will help you:

• Acquire the advanced skills and techniques to plan, design, implement, and operate the complex Cisco Meraki platform for cloud-based network management.
• Prepare you to take the upcoming Meraki certification(s)

The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v1.1 course equips you with the knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard.

Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you to take the Cisco Meraki Solutions Specialist certification exam.

This course will help you:

• Learn the skills, technologies, and best practices you need to deploy Cisco Meraki solutions and operate the Meraki platform
• Validate your knowledge and prepare to take the Cisco Meraki Solutions Specialist certification exam

The Understanding of Cisco Wireless Foundations (WLFNDU) v1.0 course gives you the knowledge and skills you need to position, plan, implement, operate, and manage a Cisco wireless LAN (WLAN) network. This course teaches you how to design, install, configure, monitor, and conduct basic troubleshooting tasks on a Cisco WLAN network of any size.

The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco^® Customer Success Manager (CSM) exam. Passing this exam, makes you earn the Cisco Customer Success Manager Specialist certification.

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco® Expressway Series solutions enabling Business-To-Business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Through a combination of lessons and hands-on labs, you will learn how to leverage collaborative technology to access secure, collaborative work supports including video, voice, content, and remote workloads. This course also prepares you for the 300-820 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) exam.

This course will help you:

• Acquire the knowledge and skills to use the tools and systems designed to facilitate team-based collaboration whether in-office or remote.
• Gain hands-on experience in using Cisco Expressway software for secure, remote access for phones, endpoints, smartphones, tablets, video, and other communication devices to support nontraditional workspaces.
• Prepare for the 300-820 CLCEI exam
• Earn 40 CE credits toward recertification

What to expect in the exam

The 300-820 CLCEI exam certifies your knowledge and skills related to collaboration cloud and edge solutions, expressway configurations, and Cisco WebEx Teams™ hybrid and emerging technologies. After you pass 300-820 CLCEI, you earn the Cisco Certified Specialist – Collaboration Cloud and Edge Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification:

The Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.1 course gives you the knowledge and skills needed to create a secure wireless network infrastructure and troubleshoot any related issues. You’ll learn how to implement and fortify a wireless network infrastructure using Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure (PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues.

This course provides hands-on labs to reinforce concepts including deploying Cisco Prime Infrastructure Release 3.5, Cisco Catalyst® 9800 Wireless Controller Release, Cisco IOS XE Gibraltar 16.10, Cisco Digital Network Architecture (Cisco DNA) Center Release 1.2.8, Cisco Connected Mobile Experiences (CMX) Release 10.5, Cisco Mobility Services Engine (MSE) Release 8.0 features, and Cisco ISE Release 2.4.

This course also helps you prepare to take the 300-430 Implementing Cisco Enterprise Wireless Networks (ENWLSI) exam, which is part of the new CCNP® Enterprise certification and the Cisco Certified Specialist – Enterprise Wireless Implementation certification.

This course will help you:

• Use Cisco Identity Services Engine, Cisco Prime Infrastructure, and Cisco Connect Mobile Experience to streamline network management, improve operations efficiency, and enhance consistency of network services
• Implement, secure and configure a tailored Cisco wireless network infrastructure
• Earn 40 CE credits toward recertification

The Understanding of Cisco Data Center Foundations (DCFNDU) v1.0 course helps you prepare for entry-level Data Center roles. In this course, you will learn the foundational knowledge and skills you need to configure Cisco Data Center technologies including networking, virtualization, Storage Area Networking (SAN), and unified computing.

In this course, you will get an introduction to Cisco Application Centric Infrastructure (Cisco ACI), automation and cloud computing. You will get hands-on experience with configuring features on the Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified Computing System (Cisco UCS).

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level collaboration courses and exams:

The Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 course gives you deep-dive training about how to design, deploy, configure, and manage your Cisco® Software-Defined WAN (SD-WAN) solution in a large-scale live network, including how to migrate from legacy WAN to SD-WAN.

You will learn best practices for configuring routing protocols in the Data Center and the branch, as well as how to implement advanced control, data, and application-aware policies. The course also covers SD-WAN deployment and migration options, placement of controllers, how to deploy and replace edge devices, and how to configure Direct Internet Access (DIA) breakout.

The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.0 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

This course helps prepare you to take the exam:

• 350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

After you pass this exam, you earn Cisco Certified Specialist – Collaboration Core certification and satisfy the core requirement for these certifications:

• CCNP Collaboration
• CCIE Collaboration

This course will help you:

• Integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication
• Implement Cisco Unified Communications Manager provisioning features
• Configure and troubleshoot collaboration endpoints
• Earn 64 credits toward recertification

The Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.0 course gives you the knowledge you need to design Cisco® wireless networks. The course covers design specifics from scenario design concepts through the installation phase and into post-deployment validation.

This course, including the self-paced material, helps prepare you to take the exam, Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD), which leads to to the new CCNP® Enterprise and Cisco Certified Specialist – Enterprise Wireless Design certifications.

This course will help you:

• Gain the knowledge you need to plan advanced designs of Cisco wireless products
• Qualify for professional-level job roles in wireless networking
• Prepare for the Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD) exam.
• Earn 40 CE credits toward recertification

What to expect in the exam

This course will help you prepare for the Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD) exam. This exam tests your knowledge of wireless network design, including site surveys, wired and wireless infrastructure, mobility, and WLAN high availability.

After you pass 300-425 ENWLSD:

• You earn the Cisco Certified Specialist – Enterprise Wireless Design
• You satisfy the concentration requirement for the new CCNP Enterprise certification. To complete your CCNP Enterprise certification, pass the Enterprise core exam, Implementing Cisco Enterprise Network Core Technologies (350-401 ENCOR).

The Designing Cisco Enterprise Networks (ENSLD) v1.0 course gives you the knowledge and skills you need to design an enterprise network. This course serves as a deep dive into enterprise network design and expands on the topics covered in the Implementing and Operating Cisco® Enterprise Network Core Technologies (ENCOR) v1.0 course.

This course also helps you prepare to take the 300-420 Designing Cisco Enterprise Networks (ENSLD) exam which is part of the CCNP® Enterprise and Cisco Certified Specialist – Enterprise Design certifications.

This course will help you:

• Learn the skills, technologies, and best practices needed to design an enterprise network
• Deepen your understanding of enterprise design including advanced addressing and routing solutions, advanced enterprise campus networks, WAN, security services, network services, and software-defined access SDA
• Validate your knowledge and prepare to take the 300-420 Designing Cisco Enterprise Networks (ENSLD) exam
• Earn 40 CE credits toward recertification

What to expect in the exam

The 300-420 ENSLD exam certifies your knowledge of enterprise design including advanced addressing and routing solutions, advanced enterprise campus networks, WAN, security services, network services, and SDA.

After you pass the 300-420 ENSLD exam:

• You earn the Cisco Certified Specialist – Enterprise Design certification
• You will have satisfied the concentration exam requirement for the new CCNP Enterprise certification. To complete your CCNP Enterprise certification, you must pass the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam or its equivalent

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course.

This course helps prepare you to take the exam, 300-410  Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI), which leads to the new CCNP® Enterprise and Cisco Certified Specialist – Enterprise Advanced Infrastructure Implementation certifications.

This course will help you:

• Gain the knowledge you need to install, configure, operate, and troubleshoot an enterprise network
• Qualify for professional-level job roles in advance routing and services
• Earn 40 CE credits toward recertification

What to expect in the exam

This course will help you prepare for the Implementing Cisco Enterprise Advanced Routing and Services (300-410 ENARSI) exam. This exam tests your knowledge of implementation and troubleshooting for advanced routing technologies and services.

After you pass 300-410 ENARSI:

• You earn the Cisco Certified Specialist – Enterprise Advanced Infrastructure Implementation
• You satisfy the concentration requirement for the new CCNP Enterprise certification. To complete your CCNP Enterprise certification, pass the Enterprise core exam, 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR).

The Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS) v4.0 course shows you how to deploy and use Cisco Firepower® Next-Generation Intrusion Prevention System (NGIPS).

This hands-on course gives you the knowledge and skills to use the platform features and includes firewall security concepts, platform architecture and key features; in-depth event analysis including detection of network-based malware and file type, NGIPS tuning and configuration including application control, security intelligence, firewall, and network-based malware and file controls; Snort® rules-language; file and malware inspection, security intelligence, and network analysis policy configuration designed to detect traffic patterns; configuration and deployment of correlation policies to take action based on events detected; troubleshooting; system and user administration tasks, and more.

The Securing Networks with Cisco Firepower Next-Generation Firewall (SSNGFW) v1.0 course shows you how to deploy and use Cisco Firepower® Threat Defense system.

This hands-on course gives you knowledge and skills to use and configure Cisco® Firepower Threat Defense technology, beginning with initial device setup and configuration and including routing, high availability, Cisco Adaptive Security Appliance (ASA) to Cisco Firepower Threat Defense migration, traffic control, and Network Address Translation (NAT).

You will learn how to implement advanced Next-Generation Firewall (NGFW) and Next-Generation Intrusion Prevention System (NGIPS) features, including network intelligence, file type detection, network-based malware detection, and deep packet inspection. You will also learn how to configure site-to-site VPN, remote-access VPN, and SSL decryption before moving on to detailed analysis, system administration, and troubleshooting.

The Configuring Cisco Unified Computing System (DCCUCS) v1.0 is a three-day instructor-led or e-learning course that shows you how to deploy, secure, operate, and maintain Cisco Unified Computing System (Cisco UCS) B-series blade servers, Cisco UCS C-Series, and S-Series rack servers for use in Data Centers. You will learn how to implement management and orchestration software for Cisco UCS.

You will gain hands-on practice on:

• Configuring key features of Cisco UCS, Cisco UCS Director, and Cisco UCS Manager;
• Implementing UCS management software including Cisco UCS Director, Cisco UCS Manager, and Cisco Intersight; and more.

The Introducing Cisco Unified Computing System (DCIUCS) v1.0 is a two-day instructor-led introductory course that shows you how to deploy, secure, operate and maintain the Cisco Unified Computing system (Cisco UCS) B-Series blade server, Cisco UCS C-Series and S-Series rack servers, and Cisco HyperFlex product family, for use in Data Centers. You will gain hands-on practice on basic Cisco UCS server configuration and performing backup and restore activities.

The Configuring Cisco Nexus Switches (DCCNX) v1.0 course shows you how to install, configure, and manage Cisco Nexus® Series Switch platforms using Cisco® NX-OS to support highly available, secure, scalable virtualized Data Centers. Through expert instruction and hands-on practice, you will learn how to deploy Cisco NX-OS software features including networking, virtualization, security, storage services, system management, and monitoring. You will also gain an introduction to automating Cisco Nexus devices using Cisco NX-OS Software programmability features.

For a technical overview of the Cisco Nexus Switches, you may consider taking Introducing Cisco NX-OS Switches and Fabrics in the Data Center (DCINX) v1.0 along with this course.

The Introducing Cisco NX-OS Switches and Fabrics in the Data Center (DCINX) v1.0 course gives you a technical overview the Cisco Nexus® Switches key capabilities including platforms, architecture, software, management, and features that contribute to performance, high availability, flexibility, operational simplicity, and investment protection. The course is for technical decision-makers and IT professionals who architect, implement, and manage Cisco Nexus switches in Data Center environments. You will have hands-on practice exploring key features including Virtual Device Contexts (VDC), First Hop Redundancy protocols (FHRPs), and user management.

The Configuring Cisco Nexus Switches (DCCNX) v1.0 course may also be taken after taking this course to learn how to configure the Cisco Nexus Switches using Cisco® NX-OS.

The Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.1 course shows you how to implement, manage, and troubleshoot Cisco MDS 9000 Series Switches, to build highly available scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as Virtual Storage Area Networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, SAN analytics, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers.

This course helps prepare you to take the exam, Implementing Cisco Storage Area Networking (300-625 DCSAN), which leads to CCNP Data Center and the Certified Specialist – Data Center SAN Implementation certifications.

This course will help you:

• Learn how to deploy and troubleshoot the Cisco Nexus 9000 Series Switches to support performance, resiliency, scalability, and enhanced operations for Data Centers
• Gain knowledge and skills through Cisco’s unique combination of lessons and hands-on practise using enterprise-grade Cisco learning technologies, Data Center equipment, and software
• Succeed in today’s demanding Data Center operations roles

After you pass 300-625 DCSAN:

• You earn the Cisco Certified Specialist – Data Center SAN Implementation
• You will have satisfied the concentration exam requirement for the new CCNP Data Center. To complete your CCNP Data Center certification, pass the Implementing and Operating Cisco Data Center Core Technologies (300-601 DCCOR) exam or its equivalent.

The Designing Cisco Data Center Infrastructure (DCID) v7.0 course helps you master design and deployment options focused on Cisco® data center solutions and technologies across network, compute, virtualization, storage area networks, automation, and security. You will learn design practices for the Cisco Unified Computing System™ (Cisco UCS®) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric. You will also gain design experience with network management technologies including Cisco UCS Manager, Cisco Data Center Network Manager (DCNM), and Cisco UCS Director. You can expect theoretical content as well as design-oriented case studies in the form of activities.

This course helps you prepare to take the exam:

• 300-610 Designing Cisco Data Center Infrastructure (DCID)

This course will help you:

• Make design choices for optimal data center infrastructure performance, virtualization, security, and automation
• Master the practical and theoretical knowledge necessary to design a scalable, reliable, and intelligent data center based on Cisco technologies
• Qualify for professional-level job roles in the high-demand area of enterprise-class data center environments
• Earn 40 CE credits toward recertification

What to expect in the exam

This exam certifies your knowledge of data center infrastructure design including network, compute, storage network, and automation.

After you pass 300-610 DCID:

• You earn the Cisco Certified Specialist – Data Center Design certification and you will have satisfied the concentration exam requirement for the CCNP Data Center certification.

The MPLS – Implementing Cisco MPLS v3.0 training, is a five-day instructor-led course that focuses on Cisco MPLS technology issues as those issues apply to service providers. In this course, students will learn how to configure new features and functions in an existing routed environment.

The BGP – Configuring BGP on Cisco Routers v4.0 training course provides students with in-depth knowledge of Group-Based Policy (BGP), the routing protocol that is one of the underlying foundations of the Internet and new-world technologies such as Multiprotocol Label Switching (MPLS).

The SECICC – Introducing Cisco Cloud Consumer Security v1.0 course gives you a technical overview of basic concepts and components of the cloud, and the Cisco solutions used to provide comprehensive security of your cloud-based environment. In this primarily lecture-based course, you’ll learn the basics from a cloud consumer perspective including securing cloud and software as a service (SaaS) application environments.

The VSDESIGN – Designing the VersaStack Solution v1.0 is a two-day intensive training with hands-on labs that prepares the Cisco or IBM Partner Systems Engineers to properly position and design the VersaStack Solution while comparing it to various Integrated Infrastructure Solutions.

The DCINX9K – Introducing Cisco Nexus 9000 Switches in NX-OS Mode v2.1 course shows you how to implement, manage, and troubleshoot Cisco Nexus® 9000 Series Switches in Cisco® NX-OS mode. Through expert instruction and extensive hands-on learning, you will learn how to deploy capabilities including Virtual Extensible LAN (VXLAN), Multiprotocol Label Switching (MPLS), high availability features, Intelligent Traffic Director, troubleshooting tools and techniques, NX-OS programmability features, and open interface technologies.

The course also provides an introduction to the Cisco Data Center Network Manager (DCNM) for management.

The BTROAD course enables participants to align Cisco architectures, solutions and services with a customers strategic vision and technology needs. Participants will enhance their skills in executing a consultative, business-led sales approach.

Activities train on how to use Cisco’s strategic IT planning (roadmap building) approach to uncover customer priorities, IT capability gaps and financial drivers for Cisco-related IT investments. Participants build skills necessary to gain customer acceptance as a trusted advisor.

This training covers the following topics:

• Understanding a customer business strategy and priorities
• Moving beyond IT to engaging with Line of Business stakeholders; building credibility
• Identifying how Cisco architectures and solutions address customer IT capability gaps
• Running a workshop aimed at gaining stakeholder agreement to a roadmap of IT projects
• Effectively presenting to senior executives
• Understanding financial concepts; creating inputs for a business case.

The ENC9K – Implementing Cisco Catalyst 9000 Series Switches v1.0 course introduces you to the architecture, capabilities, and implementation of the Cisco® Catalyst® 9000 switching platform. This hands-on course covers many features of this Cisco IOS® XE platform and describes how to manage devices from a single dashboard called Cisco DNA Center™.

The Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.5 course gives you a technical overview of how Cisco Multilayer Director Switch (MDS) 9000 Series, can be used to build highly available and scalable storage networks with advanced security and unified management. The course is for technical decision makers and IT professionals who architect, implement, and manage data center Storage Area Network (SAN) environments. In this course, you’ll learn about key capabilities of the MDS 9000 Series, including platforms, architecture, software, management, and key features that contribute to performance, high availability, flexibility, and operational simplicity of storage environments.

This course will help you:

• Learn how you can use Cisco MDS Series 9000 Multilayer Switches to manage your enterprise SAN environment
• Understand the common platform architecture and key features of the MDS 9000 Series, which provide a consistent set of provisioning, management, and diagnostic capabilities and lead to flexibility, speed, lower operational costs and more benefits

The DCIMDS – Introducing Cisco MDS 9000 Series Switches v1.0 course gives you an overview of Cisco MDS 9000 Series Multilayer Switches, including platform architecture, software, and management capabilities. You will learn the key features that contribute to high performance and availability, flexibility, and operational simplicity and investment protection.

During hands-on lab time, you’ll configure a Multilayer Director Switch (MDS) SAN fabric using Cisco Data Center Network Manager (DCNM) and command-line interface (CLI) commands. You’ll gain a technical understanding of how to build highly available, scalable storage networks using the robust, flexible hardware architecture with network and storage management intelligence.

The DCMDS – Configuring Cisco MDS 9000 Series Switches v3.0 course shows you how to implement, manage, and troubleshoot Cisco® MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as virtual storage area networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, Fibre Channel over TCP/IP (FCIP) tunnels, and more.

You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel ( FC ) domains, firmware upgrades, zones,  and zone mergers.

The UCSDF – Cisco UCS Director Foundation v6.6 course helps you understand concepts, architecture, and deployment use cases for Cisco UCS® Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions. You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more.

The Designing and Deploying Cisco UCS Director with ACI (UCSDACI) v6.6 course shows you how to use Cisco UCS® Director software to manage physical and virtual infrastructure elements, such as Cisco Application Centric Infrastructure (Cisco ACI™). You will learn to use orchestration and automation functions of Cisco UCS Director to effectively manage infrastructure and automate IT processes.

The course offers hands-on experience installing and configuring Cisco UCS Director software. You will also learn about features such as bare-metal provisioning; compute, network, and storage management; orchestration, including Application Policy Infrastructure Controller (APIC); Cisco UCS Director custom tasks, and more

The DCITUC 6.1 – Troubleshooting Cisco Data Center Unified Computing Infrastructure is a two-day instructor-led course that focus on helping students prepare for Cisco Channel Partner Data Center Program requirements and for professional-level Data Center roles.

With this skills-building course, you will learn how to troubleshoot Cisco Unified Computing System (UCS) infrastructure. It also provides a rich, hands-on experience in resolving problems.

The DCIDUC 6.0 – Designing Cisco Data Center Unified Computing Infrastructure is a two-day instructor-led course that focuses on Data Center design based on Cisco unified computing solutions.

The course includes theoretical content, as well as design-oriented case studies and exercises. The course is designed to help students prepare for Cisco Channel Partner Data Center Program requirements and for professional-level Data Center roles.

The Securing Cloud Deployments with Cisco Technologies (SECCLD) v1.0 course shows you how to implement Cisco® Cloud Security solutions to secure access to the cloud, workloads in the cloud, and software as a service (SaaS) user accounts, applications, and data. Through expert instruction and hands-on labs, you’ll learn a comprehensive set of skills and technologies including:

• How to use key Cisco cloud security solutions;
• Detect suspicious traffic flows, policy violations, and compromised devices;
• Implement security controls for cloud environments;
• Implement cloud security management.

This course covers usage of Cisco Cloudlock, Cisco Umbrella™, Cisco Cloud Email Security, Cisco Advanced Malware Protection (AMP) for Endpoints, Cisco Stealthwatch® Cloud and Enterprise, Cisco Firepower® NGFW (next-generation firewall), and more.

The WIDESIGN – Designing Cisco Wireless Enterprise Networks v1.1 course provides a new perspective on designing wireless networks.

The WISECURE – Securing Cisco Wireless Enterprise Networks v1.1 course provides students with the guidelines for implementing Wi-Fi security architectures through proper configuration of Cisco wireless components. In this course, students will use hands-on labs to reinforce concepts.

The Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 course shows you how to deploy and use Cisco® Identity Services Engine (ISE) v2.4, an identity and access control policy platform that simplifies the delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on course provides you with the knowledge and skills to implement and use Cisco ISE, including policy enforcement, profiling services, web authentication and guest access services, BYOD, endpoint compliance services, and TACACS+ device administration. Through expert instruction and hands-on practice, you will learn how to use Cisco ISE to gain visibility into what is happening in your network, streamline security policy management, and contribute to operational efficiency.

This course helps you prepare to take the exam, Implementing and Configuring Cisco Identity Services Engine (300-715 SISE), which leads to CCNP® Security and the Cisco Certified Specialist – Security Identity Management Implementation certifications.

This class will help you use SISE to:

• Provide secure business and context-based access based on policies
• Centrally configure and manage profiler, posture, guest, authentication, and authorization services in a single web-based GUI console
• Provide a streamlined experience for implementing and customizing guest network access
• Gain leading-edge career skills for high-demand job roles and responsibilities focused on enterprise security
• Earn 40 CE credits toward recertification

What to expect in the exam

This exam certifies your knowledge of Cisco Identify Services Engine, including architecture and deployment, policy enforcement, Web Auth and guest services, profiler, BYOD, endpoint compliance, and network access device administration.

After you pass 300-715 SISE:

• You earn the Cisco Certified Specialist – Security Identity Management Implementation certification
• You will have satisfied the concentration exam requirement for the new CCNP Security certification. To complete CCNP Security, you also need to pass the Implementing and Operating Cisco Security Core Technologies (350-701 SCOR) exam or its equivalent

The Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) 1.1 course provides network professionals with the knowledge of troubleshooting and optimizing Enterprise wireless infrastructure and related services plus the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues.

Associated Certification:

The DNAIE – Digital Network Architecture Implementation Essentials v2.0 course highlights the need for digitization in networks and the guiding principles of DNA.

The course focuses on implementation of the following DNA solution components:

• Automation using Cisco APIC-EM and its built in applications like Plug and Play, EasyQoS, IWAN and Path Trace
• Virtualization in Enterprise Branch Network using Cisco Enterprise Network Function Virtualization (NFV) Solution
• Analytics using Cisco Connected Mobile Experiences (CMX) cloud
• Security using Cisco StealthWatch, Cisco TrustSec and CiscoIdentity Services Engine (ISE)
• Enterprise Network Fabric

The DCAC9K – Configuring Cisco Nexus 9000 Series Switches in ACI Mode v3.0 course is designed for senior engineers and IT professionals who implement and manage Cisco Nexus® 9000 Series Switches in Cisco® Application Centric Infrastructure (Cisco ACI™) mode.

The Cisco SD-WAN Operation and Deployment (ENSDW) v1.0 course provides an overview of the Cisco SD-WAN solution and SD-WAN components. Students will learn how to create, manage, and operate a secure extensible network using Cisco SD-WAN products.

The Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 course shows you how to troubleshoot LAN, SAN, Cisco® Data Center Unified Fabric, Cisco Unified Computing System™ (Cisco UCS®), and Cisco Application-Centric Infrastructure (Cisco ACI®).You will learn methodologies and tools to identify issues that may occur in data center network architecture. You will get extensive hands-on practice troubleshooting installation, configuration and interconnectivity issues on Cisco Multilayer Director Switch (MDS) switches, Cisco Nexus® switches, Cisco Fabric Extenders (FEXs), Cisco UCS, Cisco ACI, and more.

This course helps prepare you to take the exam:

• 300-615 Troubleshooting Cisco Data Center Infrastructure (DCIT)

This course will help you:

• Learn how to deploy and troubleshoot various components of Cisco data center infrastructure to support performance, resiliency, scalability needs
• Gain knowledge and skills through Cisco’s unique combination of lessons and hands-on practice using enterprise-grade Cisco learning technologies, data center equipment, and software
• Qualify for professional-level job roles
• Earn 50 CE credits toward recertification

What to expect in the exam

The 300-615 DCIT exam certifies your knowledge of troubleshooting a data center infrastructure including network, compute platforms, storage network, automation, management, and operations.

After you pass 300-615 DCIT, you earn the Cisco Certified Specialist – Data Center Operations certification and you satisfy the concentration exam requirement for the CCNP Data Center certification.

The DCID – Designing Cisco Data Center Infrastructure 6.2 course focuses on Data Center design based on Cisco solutions and technologies. It includes information on designing Data Centers with Cisco components and technologies.

Associated Certification:

The DCVAI – Implementing Cisco Data Center Virtualisation and Automation v6.2 course is a skills-building course that focuses on the implementation and deployment automation of Cisco Application Centric Infrastructure (ACI) and Cisco Nexus switches. The course provides rich hands-on experience in building a Data Center solution based on Cisco ACI. Learners are introduced to the automation capabilities offered by Python and RESTful APIs.

Associated Certification:

The DCII 6.2 – Implementing Cisco Data Center Infrastructure is a skills-building course that focuses on the implementation of LAN and SAN switching technologies, device management and monitoring using Cisco MDS switches, Cisco Nexus switches and Cisco Nexus 2000 Series Fabric Extenders (FEXs).

Associated Certification:

The DCUCI – Implementing Cisco Data Center Unified Computing v6.2 course focus on deploying, securing, operating, and maintaining the Cisco Unified Computing System (UCS) B-Series Blade Servers and UCS C-Series Rack Servers for use in Data Centers. This hands-on course covers configuring and managing Cisco UCS servers using unified I/O networking for LAN and SAN connectivity, virtualizing server hardware identifiers to enable rapid recovery of server operating system images, implementing automation for Cisco UCS, configuring fault tolerance, implementing role-based access control (RBAC), backing up and restoring system configurations, and using the monitoring and troubleshooting tools in Cisco UCS Manager and Cisco Integrated Management Controller (IMC).

You’ll master the professional-level skills and technologies needed to implement the Cisco Data Center unified computing infrastructure, including unified computing implementation maintenance and operations, automation, security, and storage.

Associated Certification:

The Introducing Cisco Data Center Technologies (DCICT) v6.2 prepares students for the Cisco CCNA Data Center certification and for associate-level Data Center roles. The course covers foundational knowledge, skills, and technologies, including networking technologies, Data Center network virtualization, unified computing, Data Center automation and orchestration, and Cisco Application Centric Infrastructure (ACI). The training provided in this course is focused on Data Center basic operations covering the topics needed for today’s demanding associate-level positions. The hands-on lab exercises focus on configuring features in Cisco NX-OS Software, Cisco Unified Computing System (UCS), and Cisco UCS Director.

Associated Certification:

The DCICN 6.2 – Introducing Cisco Data Center Networking course prepares students for the Cisco CCNA Data Center certification and for associate-level Data Center roles.

The course covers foundational knowledge, skills, and technologies, including Data Center networking concepts, Data Center storage networking, and Data Center physical infrastructure.

Associated Certification:

The VII – Cisco Video Infrastructure Implementation v1.0 course will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution, including TelePresence endpoints, integration of premise with cloud solutions, meeting solutions, and management software.

This course describes Cisco business TelePresence solutions and enables students to implement and troubleshoot basic and advanced TelePresence network solutions. This course is the updated version of the PAIATVS1, PAIATVS2 and VTVS2 courses.

The NPDESI – Designing and Implementing Cisco Network Programmability v1.0 course addresses the evolving role of network engineers towards more programmability, automation and orchestration, enabling them to leverage the powerful level of abstraction provided by controller-based architectures to create real added value.

Candidates will learn how to minimise the number of manual interactions with the network and increase the use of scripts and automation tools to drive down operational inefficiencies. The course will review network programmability fundamentals including Linux and Python, common automation protocols such as NETCONF and REST and how they relate to YANG data models.

The NPDEV – Developing with Cisco Network Programmability v4.0 course provides you with the basics of networking, IPv4 and IPv6 addressing and subnetting, functions of infrastructure components in a network, and the need for network programmability. This course provides the skills needed for software developers looking to automate network infrastructure and/or utilize APIs and toolkits to interface with SDN controllers and individual devices.

The SPLTE – Implementing Cisco Service Provider Mobility LTE Networks v1.0 course is a five-day instructor-led training that introduces students to the products that are part of the General Packet Radio Service (GPRS) and Universal Mobile Telecommunications System (UMTS), packet core families or the Long Term Evolution (LTE) packet core family.

The IX5K – Cisco IX5000 Series Immersive Solutions course is a one-day instructor-led training that provides students with the skills needed to implement Cisco IX5000 Series Immersive Solutions.

This Automating the Cisco Enterprise Cloud (CLDAUT) training course extensively covers the process of automating and managing private and hybrid clouds using the processes, applications and products of the Cisco ONE Enterprise Cloud Suite.

Associated Certification:

Implementing and Troubleshooting the Cisco Cloud Infrastructure (CLDINF) is a five-day Instructor-Led Training, designed to help you prepare for the CCNP Cloud certification, a professional-level certification specialising in Cloud technologies.

This course will provide you with the necessary knowledge and hands-on skills to implement and troubleshoot Cisco Cloud infrastructure. You will gain hands-on experience configuring various cloud infrastructure components, such as Cisco Unified Computing System (UCS), Cisco UCS Director (UCSD), Cisco UCS Director Bare Metal Agent (BMA), Cisco MDS switches, Cisco Nexus 5500 Series switches, Cisco Nexus Cisco Nexus1000v, and Cisco Cloud Services Router (CSR). At the end of the course, you will be able to deploy ESXi hosts, provision VMs, and implement a variety of features such as vMotion and VXLANs.

Associated Certification:

The DCUCI 6.1 – Implementing Cisco Data Center Unified Computing course focus of this skills-building course is on deploying, securing, operating, and maintaining the Cisco Unified Computing System (UCS) and UCS C-Series Rack Servers for use in data centres.

This Cisco Cloud Administration (CLDADM) course provides students with the necessary knowledge and skills to perform the essentials of Cloud administration and operations.

In this course, you will learn how to identify the components of the Cisco Cloud management software solution and understand the fundamentals of Cloud infrastructure administration. By the end of the course, you will be ready to describe reporting and charge-back, provision Clouds using pre-configured templates and perform Cloud management, monitoring and remediation tasks.

Associated Certification:

The Understanding Cisco Cloud Fundamentals (CLDFND) course provides you with the necessary knowledge, skills and abilities to perform foundational tasks related to Cloud computing.

Associated Certification:

The IOTU-WS Workshop for IoT Account Teams is a one-day program, to jumpstart the whole team into account planning targeting IoT & industrial networking opportunities in the Energy & Utilities industry sector. This workshop allows Partner IoT teams to get a lay of the Utilities Vertical, and a deeper understanding of the key stakeholders in the market. This workshop includes team-building exercises that help establish the roles, responsibilities, and processes that support a business outcome-based IoT Sales Model.

Utilities today are not only focused on just ‘keeping the lights on’—their operating mandate has expanded to broadly encompass the reliable and economical delivery of high quality, sustainable energy while maintaining ongoing augmentation endeavors within four key areas: Energy delivery, customer engagement, asset life-cycle management & optimization. The above vision has resulted in expanding the Smart Grid initiative in Utilities to include the adoption of Information Technology (IT) and Operational Technology (OT) Convergence (IT/OT Convergence), and a need for applicable architectures and solutions.

The IOTSE-UTL Workshop – Internet of Things for Sales Engineer (Utilities Vertical) is an immersive five-day program for Cisco’s valued partners to gain the ability to articulate and align Cisco’s Internet of Things (IoT) Portfolio of Solutions to relevant use cases that are foundational to the business outcomes pertaining to the IT/OT convergence theme within Utilities. Participants will gain an in-depth overview of the Utilities IT and OT ecosystems, a deep understanding of Cisco’s IoT Portfolio and its relevant use cases, and the ability to align it to a business outcomes-focused IoT sales model.

Utilities today are not only focused on just ‘keeping the lights on’—their operating mandate has expanded to broadly encompass the reliable and economical delivery of high quality, sustainable energy while maintaining ongoing augmentation endeavors within four key areas: Energy delivery, customer engagement, asset life-cycle management & optimization. The above vision has resulted in expanding the Smart Grid initiative in Utilities to include the adoption of Information Technology (IT) and Operational Technology (OT) Convergence (IT/OT Convergence), and a need for applicable architectures and solutions.

The IMINS – Managing Industrial Networks with Cisco Networking Technologies v1.3 course is a lab-based training that helps students with the foundational skills needed for the management and administration of networked industrial control systems. The IMINS course helps plant administrators, control system engineers and traditional network engineers understand networking technologies that are needed in today’s connected plants and enterprises.

The Wireless Fundamentals: Security Bootcamp (WF-SB) is a five-day training that introduces you to the Wireless Fundamentals. Topics approached include Security and Client Access, Wireless Fundamentals, Cisco Wireless Network Architects, Centralized Wireless Access, Design and Deploy Cisco ISE and Management Platforms, Cisco Prime Infrastructure Overview, Inventory Management, Map the Network, Role-Based Access Control, Configuration Management, Monitoring and Wireless Network Troubleshooting.

The IMINS2 – Managing Industrial Networks for Manufacturing with Cisco Technologies v1.3 course is a lab-intensive training where you will learn how to implement and troubleshoot the most common industry-standard protocols while leveraging best practices needed in Security and Wireless technologies for today’s industrial networks.

The ICND2 3.0 – Interconnecting Cisco Networking Devices, Part 2 course helps students build with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. It will ensure that students understand and are ready to deploy the latest shifts in technologies and solutions as follows:

• Understanding of Quality of Service (QoS) elements and their applicability
• How virtualized and cloud services will interact and impact enterprise networks
• An overview of network programmability and the related controller types and tools that are available to support software-defined network architectures A full suite of labs have been developed using the virtual IOS environment with flexible topologies that reinforce concepts with hands-on, guided discovery and challenge labs that align to each lesson module.

Associated Certifications:

The ICND1 3.0 – Interconnecting Cisco Networking Devices, Part 1 course enables students to understand QoS, virtualization and cloud services, and network programmability related to WAN, access and core segments. It will provide the foundational understanding of network layers 1-3 that are applicable to core routing and switching plus other advanced technologies. Several topics have been added including; understanding the interactions and network functions of firewalls, wireless controllers and access points, along with an additional focus on IPv6 and basic network security.

The configuration commands are introduced through examples and supported with lab exercises. A full suite of labs has been developed using the virtual IOS environment with flexible topologies that reinforce concepts with hands-on, guided discovery and challenge labs that align with each lesson module.

Associated Certification:

The Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) 1.0 course provides network professionals with the knowledge of troubleshooting and optimizing Enterprise wireless infrastructure and related services plus the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues.

New version available:

The Deploying Cisco Wireless Enterprise Networks (WIDEPLOY) 1.0 course prepares network professionals with information to deploy wireless networks using the Cisco controller and unified switching architectures policies and best practices, as well as ensure the proper implementation of mobility standards and proper configuration of all aspects of wireless components. It provides students with hands-on labs to ensure students thoroughly understand how to configure and deploy the new Cisco 8.0, Prime Infrastructure release 2.2, and Mobility Services Engine release 8.0 features.

Associated Certification:

The Designing Cisco Wireless Enterprise Networks (WIDESIGN) 1.0 course is a 5-day ILT class that offers a new perspective on designing your wireless networks. The student will learn how to design a wireless network from the beginning to end, from customer-first contact to post-deployment reports. The student will learn how to conduct walk-throughs, identify difficult areas and optimize the survey process to provide a better AP-to-coverage ratio.

Associated Certification:

The ARCH – Designing Cisco Network Service Architectures 3.0 course enables students to perform the conceptual, intermediate, and detailed design of a network infrastructure that supports desired network solutions over intelligent network services, to achieve effective performance, scalability, and availability. ARCH enables learners, applying solid Cisco network solution models and recommended design practices, to provide viable, stable enterprise internetworking solutions. The course presents concepts and examples necessary to design converged enterprise networks.

The WIFUND – Implementing Cisco Wireless Network Fundamentals v1.0 course, is a five-day instructor-led training designed for individuals who are involved in the technical management of Cisco Wireless Platforms.

The DESGN – Designing for Cisco Internetwork Solutions v3.0 course helps candidates prepare for the exam topics covered by the 200-310 DESGN exam. In addition to general approaches and technologies for network design, this course promotes Cisco solutions in designing and implementing scalable internetworks. Among specific goals is the promotion of the modular approach to network design. The early modular approaches to network design divided networks into access, distribution and core layers only, separately for the campus and the WAN module. The Enterprise Composite Model facilitates designing, planning, implementing, operating and optimizing (PDIOO) networks by concentration on a certain module and on relations between the modules.

Taking into account that most network solutions today (e.g. voice, video, storage networking, content networking) are typically overlay solutions spanning several modules, the composite modular approach seems even more relevant and is the main focus of this course. In addition, services virtualization and SONA architecture are presented. The general course objectives remain the same, because ultimately – the tasks a designer must perform did not change, however, the products, technologies, services and solutions did change. There is also a lesson on SDN.

Associated Certification:

The IINS – Implementing Cisco Network Security v3.0 course is a 5-day instructor-led training presented by Cisco Learning Partners to end-users and Channel Partner Customers. The course focuses on security principles and technologies, using Cisco security products to provide hands-on examples. Using instructor-led discussions, extensive hands-on lab exercises, and supplemental materials, this course allows learners to understand common security concepts, and deploy basic security techniques utilizing a variety of popular security appliances within a “real-life” network infrastructure.

Associated Certification:

The SPNGN1 – Building Cisco Service Provider Next-Generation Networks, Part 1 v1.2 course is a five-day instructor-led training that provides Network Engineers and Technicians with the basic knowledge and skills necessary to support a Service Provider Network.

The SPNGN2 – Building Cisco Service Provider Next-Generation Networks, Part 2 v1.2 course five-day instructor-led training that provides Network Engineers and Technicians with the knowledge and skills necessary to implement and support a Service Provider Network.

The SPADVROUTE – Deploying Cisco Service Provider Advanced Network Routing v1.2 course is a five-day instructor-led training that provides network engineers and technicians with the knowledge and skills needed to implement and support a Service Provider network.

The SPEDGE – Implementing Cisco Service Provider Next-Generation Edge Network Services v1.2 course is a five-day training designed to help students prepare for the Cisco CCNP Service Provider certification.

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v9.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call-Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility.

You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR).

New Version

Implementing Cisco Collaboration Applications v1.0 (CAPPS v1.0) is a 5-day instructor-led training course that prepares you for implementing Cisco Collaboration Applications including Cisco Jabber, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and Cisco TelePresence Management Suite.

Associated Certification:

The Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB v1.0) is a 5-day instructor-led training course that prepares you for troubleshooting issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series.

Associated Certification:

Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call-admission control, integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

CIPTV – Part 1:

Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signalling component for the Cisco Collaboration solution Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.

CIPTV – Part 2:

The Implementing Cisco Video Network Devices (CIVND2) Part 2 course will provide you with the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures.

It covers a range of Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication This course also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way.

Associated Certification:

The CICD course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

Associated Certification:

The Cisco TelePresence® Installation and Configuration Intermediate Version 3.0 (TICTI-UCM) instructor-led remote delivery course offered by Cisco® Learning Services provides you with the skills and knowledge needed to install and configure Cisco Jabber® products, manage and provision endpoints, call routing, trunks, bandwidth management, call restriction policy, and conferencing.

The DCUCT – Troubleshooting Cisco Data Center Unified Computing v5.0 is a 3-day course designed to prepare system engineers and implementers with the knowledge and hands-on experience to troubleshoot Cisco UCS B-Series and C-Series servers operating in standalone and integrated modes. The course offers the student hands-on experience with configuration procedures and a familiarity with common troubleshooting scenarios and recommended solutions.

The MCAST – Implementing Cisco Multicast v2.0 course is a five-day instructor-led course covering the fundamentals of IP multicasting, which includes multicast applications, sources, receivers, group management, and IP multicast routing protocols (such as Protocol Independent Multicast, PIM) used within a single administrative domain (intradomain). The issues of switched LAN environments and reliable IP multicasting are covered as well.

The AUCCE1 – Administering Cisco Unified Contact Center Enterprise Part 1 is a 5-day instructor-led training program for Cisco Channel Partners and Customers. This training event provides students with the opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment.

This training event fulfills all requirements, resources, and tools required to perform routine adds, moves, and changes in the inbound/outbound UCCE environment.

The AUCCE2 2.0 – Administering Cisco Unified Contact Center Enterprise Part 2 course is a 5-day instructor-led training designed for system engineers and customers. This training provides the learner with an understanding of the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment.

The DCNX1K – Configuring the Cisco Nexus 1000V v2.0 is a three-day instructor-led training program designed for systems and field engineers who install and implement the Cisco Nexus 1000V Switch. The course covers the key components and procedures you need to know to install, configure, manage, and troubleshoot the Cisco Nexus 1000V Switch.

The SWISE – Implementing Cisco Identity Services Engine for Wireless Engineers v1.0 course is a two-day instructor-led training that combines the Cisco Identity Services Engine (ISE) with the Cisco Wireless LAN Controller (WLC), the access points (AP), and end devices provide the comprehensive Cisco ISE deployment capabilities and solution into one system.

The TSHOOT – Troubleshooting and Maintaining Cisco IP Networks v2.0, is a five-day instructor-led training course, that covers major updates and follows an updated blueprint. It includes several IPv6 routing topics.

The SWITCH 2.0 course is a five-day instructor-led training. It includes major updates and follows an updated blueprint. However, note that this course does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated.

The course also introduces a new type of labs, called discovery labs. Discovery labs are instructor guided lab through which student explores new topics in an interactive way. All labs are developed only as virtual labs. To get the full course experience, you should cover everything, including Introduction, Discovery labs, Summary, and Module Self-Check.

Associated Certification:

The ROUTE v2.0 includes major updates and follows an updated blueprint. However, note that this course does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added.

The course content has been adapted to Cisco IOS Software Release 15 and technically updated. It also introduces a new type of labs, called discovery labs. Discovery labs are instructor guided lab through which student explores new topics in an interactive way. All labs are developed only as virtual labs. To get the full course experience, you should cover everything, including Introduction, Discovery labs, Summary, and Module Self-Check.

Associated Certification:

Forward-looking customers seek strategic benefits from innovation and new business models. The Executing Cisco Advanced Business Value Analysis and Design Techniques (BTEABVD) 1.0 course extends Business Value Specialist-level skills to address higher levels of transformation scope and complexity. Participants learn advanced business value related techniques, plus further develop communication and stakeholder management skills. Sessions allow for significant interaction among attendees.

Some of the key topics covered in this program include :

• Understanding business transformation priorities and viewpoints of different senior executive stakeholders.
• Addressing common issues faced in selling multi-phase solutions with a business outcome focus.
• Using advanced approaches to discover solution requirements, in situations where customers are implementing new business models or using innovation to drive change.
• Helping customers identify user readiness and address deployment/adoption considerations.
• Managing stakeholders and presenting to CxOs.

The course prepares professionals for the Applying Cisco Advanced Business Value Analysis and Design Techniques exam (Exam #840-423). A passing score on this exam is a requirement for earning the Cisco Certified Business Value Practitioner accreditation.

New version available:

IT industry sales and services professionals encounter customers who accept that major changes in business models, operating processes, or technology use may be required to greatly improve results. The Applying Cisco Specialized Business Value Analysis Skills (BTASBVA) 2.0 course provides training on frameworks and techniques useful for diagnosing customer pain points and opportunities, defining solutions to these challenges, and gaining customer buy-in for adoption on a broad scale.

This training covers topics such as:

• Discovering and conveying an understanding of customer pain points and opportunities, as a way to enhance credibility.
• Refining customer needs and creating high-level, business-focused IT solution designs.
• Describing the business relevance of Cisco Architectures, Solutions, and Services.
• Preparing a business case that shows investment, costs, benefits, and risks.
• Composing an initiative/project roadmap and describe key success factors to realize business outcomes.

The course prepares professionals for the Applying Cisco Specialized Business Value Analysis Skills exam (#820-421). A passing score on this exam is a requirement for earning the Cisco Business Value Specialist and Cisco Certified Business Value Practitioner designations.

New version available:

The SCYBER – Securing Cisco Networks with Threat Detection and Analysis v1.0 course is an instructor-led training offered by Learning Services High-Touch Delivery. This lab-intensive training course prepares you to take the Cyber Security Specialist Certification exam and to hit the ground running as a security analyst team member.

The course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully understand cybersecurity concepts and to recognize specific threats and attacks on your network. This course is designed to teach you how a network Security Operations Center (SOC) works and how to begin to monitor, analyze, and respond to security threats within the network. The job role for a security analyst will vary from industry to industry and differ in the private sector versus the public sector.

Associated Certification:

This course is part of the following Certifications:

The CWLMS – Implementing CiscoWorks LMS v4.0 teaches delegates how to use the CiscoWorks LAN Management Solution (LMS) 4.0 to manage their network. The focus is to find the correct tools within CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults, and simplify the deployment of new Cisco technologies.

The ACS – Implementing Cisco Secure Access Control System v5.2 course teaches you how to provide secure access to your network using the Cisco® Secure Access Control Server (ACS) 5.2, interoperating with security features in Cisco IOS® Software. You will gain a thorough understanding of the operation of the Cisco Secure ACS to control access to network services and devices. Course subjects include the principles of authentication, to restrict user access to networks, services, and devices; authorization, to restrict the functions users can perform on services and devices; and accounting, to track the activities of users.

The CWMN – Cisco Wireless Mesh Networks v3.0 course, is a three-day instructor-led training for partners to their end-user customers.

The DCUFT – Troubleshooting Cisco Data Center Unified Fabric v5.0 is a 3-day instructor-led training course designed for Systems and Field Engineers, Consulting Systems Engineers, and Cisco integrators and partners who install , implement, maintain and troubleshoot the Cisco Nexus 7000 Series Switches, the Cisco Nexus 5000 Series Switches, the Cisco Nexus 2000 Fabric Extenders, and the Cisco MDS Series Multilayer Fabric Switches.

The DCUFI – Implementing Cisco Data Center Unified Fabric v5.0 is a five-day instructor-led training course designed for Systems and Field Engineers, Consulting Systems Engineers, Technical Solutions Architects, and Cisco integrators and partners who install and implement the Cisco Nexus 7000 Series, the Cisco Nexus 5000 Series, the Cisco Nexus 2000 Series, and the Cisco MDS.

The course covers the key components and procedures needed to install, configure, and manage the Cisco Nexus 7000 Series, the Cisco Nexus 5000 Series, the Cisco Nexus 2000 Series, and the Cisco MDS in the network and SAN environment.

Upon completing this course, the learner will be able to meet these overall objectives:

The DCUCD – Designing Cisco Data Center Unified Computing v5.0 course is part of the curriculum path leading to the Cisco Data Center Unified Computing Design Specialist and Professional level certification.

This course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions based on the Cisco Unified Computing System (UCS) product portfolio as a centerpiece integrated with contemporary virtualization solutions (for example, VMware vSphere, VMware View, Microsoft Hyper-V, Citrix XenServer, Citrix XenDesktop, Red hat Kernel-based Virtual Machine [KVM], and so on), operating systems (for example, Microsoft Windows and Linux), and applications (database, collaboration, and so on).

The course is built upon the foundations of the Cisco Data Center Unified Computing Design (DCUCD) v4.0. It describes the Data Center unified computing and virtualization solutions based on Cisco Data Center unified computing product portfolio, explains how to evaluate existing Data Center computing solution and determine the requirements, and design Cisco Data Centerunified computing solution.

The Implementing Advanced TelePresence Video Solutions Part 2 (PAIATVS2) 1.0 is a five-day class focused primarily on the Cisco TelePresence Video Communication Server. Students will really get to grips with the configuration of the VCS in more complex network environments including firewall traversal, clustering, zoning, and sub zoning. In addition, students will use functions of the VCS to control access and bandwidth and use transforms, call policy, and FindMe?

Students will use the Cisco TelePresence Management Suite and VCS to provision E20 and Movi users. The course also includes an introduction to the Cisco TelePresence Server, Cisco TelePresence MSE8000 system the TIP protocol, and Cisco TelePresence Content Server.

The DUIC – Deploying Cisco Unified Intelligence Center 1.1 course helps you to create and manage multiple data sources reports. In three days, you will learn how to use the Cisco Unified Intelligence Center for end-to-end reporting. This solution is designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

This Implementing Cisco Unified Communications Manager for Cisco TelePresence Video (PAIUCMTV) 1.0 prepares you to implement a Cisco Unified Communications Manager solution focused on supporting a Cisco TelePresence video conferencing solution. This course focuses primarily on Cisco Unified Communications Manager v8.0 and its call routing and signaling component for the Cisco Unified Communications solution.

You will perform Cisco Unified Communications manager post-installation tasks, configure endpoints such as deploying a Cisco TelePresence system onto a Cisco Unified Communications solution, configure Cisco Unified Communications Manager for a video network, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement QoS for internal calls, incoming PSTN calls, and outgoing PSTN calls.

The Advanced Services’ Cisco IPCC Enterprise PPDIOO Workshop 1.0 is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Center (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case.

Students will develop a solution based on the Cisco Systems PPDIOO project methodology: prepare, plan, design, implement, operate, and optimize (PPDIOO). The course provides students with hands-on experience and knowledge of those tasks typically performed during an IPCC deployment. This includes customer needs analysis, deployment planning, configuration and staging, scripting, customer acceptance, and troubleshooting.

The course provides extensive guidance in the use of the Cisco Steps to Success Website to introduce the PPDIOO process, search for user documentation, and utilize online tools to facilitate best practices system deployments.

The Advanced Services Cisco IPCC Enterprise Advanced Scripting (IPCAS) 2.0 course provides call-centre customers with the skills to use Cisco IP Contact Center Enterprise / Intelligent Contact Management (IPCC/ICM) to efficiently route call-centre contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization¿s business rules for customer contacts into call-routing logic.

In the Cisco IPCC Enterprise Advanced Scripting course, students convert business requirements into call-flow design and then into scripts that provide the routing information to routing clients. The process includes configuring, scripting, and testing complex call flows. Example scripts are designed to demonstrate the provision of specific interactive voice response (IVR) treatment, the collection of call processing variables used in database lookups for call routing, and the facilitation of standard reporting. Other topics include collecting and setting the variables to provide CTI screen pops.

The Implementing Cisco TelePresence Video Solutions Part 2 (VTVS2) 1.0 is a 5-day ILT that prepares you to configure, operate, and maintain core visual communication components, including telepresence endpoints, gatekeepers, MCUs, management software, and provisioning. In this course, students will add TelePresence to existing UCM environments.

A new version of VTVS2 – Implementing Cisco TelePresence Video Solutions Part 2 course is available: