ITIL Training
ITIL Training
With the goal to improve efficiency, the ITIL (Information Technology Infrastructure Library) framework was designed to standardize the selection, planning, delivery and support of IT services to business. Its main focus is to align IT actions and business. There five major phases of the IT service lifecycle:
- ITIL Service Strategy – that explains business goals and customer requirements;
- ITIL Service Design – that strategically plans how to develop and help the business;
- ITIL Service Transition – that introduces how to transit from the planned services to the environment;
- ITIL Service Operation – that focuses on IT services management;
- ITIL Continual Service Improvement – that instructs how to evaluate and plan improvements to IT services.
With our top-class instructors, you’ll spend your time by learning how to apply these principles to support your business outcomes, optimize your customer experience and managing risks accordingly. Insoft Services can help you and your organization to change, transform and grow your business.
Benefits
- Support business outcomes;
- Enable business change;
- Optimize customer experience;
- Manage risk in line with business needs;
- Continually improvement.
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ITIL Service Lifecycle: Service Operation
Course Details :...Read MoreThis intermediate-level ITIL Service Lifecycle: Service Operation course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.
Certification:
- ITIL Intermediate Qualification: Service Operation certificate
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ITIL Service Lifecycle: Service Design
Course Details :...Read MoreThis intermediate-level ITIL Service Lifecycle: Service Design training course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.
Certification:
- ITIL Expert Qualification
- Service Design Qualification
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ITIL Service Capability: Operational Support and Analysis
Course Details :...Read MoreThe ITIL Service Capability: Operational Support and Analysis course is an intermediate-level course that is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.
Certification:
ITIL Intermediate Qualification: Operational Support and Analysis Certificate -
ITIL Service Lifecycle: Service Strategy
Course Details :...Read MoreThe ITIL Service Lifecycle: Service Strategy is an intermediate-level course that is part of the ITIL certification program. The ITIL Foundation level course is a mandatory requirement for all other levels within the certification scheme.
The Service Strategy (SS) certification is one of five ITIL Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
Certification:
- ITIL Intermediate Qualification
- Service Strategy Qualification
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ITIL Service Transition
Course Details :...Read MoreThe ITIL Service Transition is an intermediate-level course that is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme. This course helps prepare for the ITIL Expert Qualification (Service Transition Certificate) certification exam.
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ITIL Foundation Training
Course Details :...Read MoreThe ITIL Foundation Training course helps you prepare for the foundation level course of the ITIL certification. This certification is a mandatory requirement for all other levels within the certification scheme.
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.